Stacey Congialdi
Prospect Park,PA
Summary
Efficient and dedicated HR professional with 20 years of customer service experience and 7 years in administrative and call center environments. Seeking a Leave of Absence Coordinator role, bringing proven experience supporting associates and managers with leave-related inquiries and eligibility determinations. Adept at serving as a professional and supportive first point of contact, delivering effective first-call resolution, and administering leave processes in compliance with company policy and state and federal regulations.
Overview
10
10
years of professional experience
Work History
Associate Service Center Representative
Wawa Corporate Office
Media, Pennsylvania
01.2025 - Current
- Consulting with and advising employees and managers regarding policy and eligibility
- Prioritizing and triaging inquiries related to employee HR concerns
- Conflict resolution
- Legal compliance
- Employment verification
- Record retention
Central Station Analyst
Wawa Corporate Office
Media, PA
03.2024 - 01.2025
- Advising management on how to manage emergencies.
- Triaging phone calls.
- Responding to and monitoring emergency and non-emergency alarm signals via MAS.
- Troubleshoot alarm systems, and other security equipment.
- Documenting incident reports.
- Documenting full system tests.
- Dispatching emergency services when necessary.
- Dispatching vendors work orders.
Central Intake Coordinator
Trinity Health At Home
Springfield, PA
01.2019 - 10.2024
- Triaging phone calls for from patients, hospitals, and rehabs.
- Prioritizing and processing referrals by urgency.
- Scheduling patient home care visits.
- Maintaining patient records.
- Evaluating and processing medical insurance alerts.
- Generating referral reports.
- Training new coordinators
Lead Customer Service Associate
Wawa Incorporations
Glenolden, PA
01.2016 - 07.2019
- Assist the manager with supervising shifts.
- Set up role deployment for associates.
- In charge of scheduling breaks for all employees.
- Check in vendors.
- Handling customer discrepancies.
- Operating cash register.
- In charge of organizing inventory orders.
- Clean store daily, including check out desks and display.
- Prepare food for customers in a timely manner.
Education
Cosmetologist License -
Venus Beauty Academy School
Sharon Hill, PAHigh School Diploma -
Academy Park High School
Sharon Hill, PASkills
- Leadership driven
- FMLA/ADA knowledge
- HIPAA Compliance knowledge
- Fineos knowledge
- Proven ability to make sound judgment calls
- Time management
- Critical Thinker
- Self starter
- Excellent communication and organizational skills
- Call Triage
- Detail oriented
- Customer service and support
- Diligence
- Empathy
- Composure
Timeline
Associate Service Center Representative
Wawa Corporate Office
01.2025 - Current
Central Station Analyst
Wawa Corporate Office
03.2024 - 01.2025
Central Intake Coordinator
Trinity Health At Home
01.2019 - 10.2024
Lead Customer Service Associate
Wawa Incorporations
01.2016 - 07.2019
Cosmetologist License -
Venus Beauty Academy School
High School Diploma -
Academy Park High School