Summary
Work History
Skills
License and Certificate
Timeline
Cashier
Stacey Contreras

Stacey Contreras

Shafter,CA

Summary

Detailed oriented individual with 10 years of managing experience,

committed to ensuring great customer experience by sustaining an

organized motivated team with a customer first attitude.

Work History

Food Business Coordinator

Wonderful Citrus
Delano, California
05.2022 - Current
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided training and development programs to enhance team capabilities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Handled incoming phone calls in a professional manner while providing accurate information about the company's products or services.
  • Responded as first line of contact to customer inquiries and complaints, resolving when possible
  • Managed daily operations including opening and closing store, balancing cash registers and preparing bank deposits.
  • Oversaw the setup of catering areas including tables, chairs, linens, décor.

Lead Food Server

Wonderful Citrus
Delano
08.2016 - 05.2022
  • Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
  • Monitored food quality throughout meal services; ensured high standards of food quality were met.
  • Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
  • Processed payments using POS systems accurately and efficiently.
  • Provided exceptional service to high volume of daily customers.
  • Developed strong customer relationships to encourage repeat business.

Regional Department Manager

McDonald's
McFarland, California
11.2011 - 11.2015
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Prepared bank deposits, verified cash receipts and maintained current accounts receivable files.
  • Managed payroll for temporary, hourly and salaried employees.

Skills

  • Customer Service Management
  • Training and mentoring
  • Bank Reconciliation
  • Cash Flow Management
  • Opening and closing procedures
  • Safe balancing
  • Bank Deposit Preparation
  • Employee Scheduling
  • Dependable and Responsible

License and Certificate

  • Servsafe manager (Aug2021- Aug2026)
  • Adult CPR/AED (Oct2023-Oct2025)

Timeline

Food Business Coordinator

Wonderful Citrus
05.2022 - Current

Lead Food Server

Wonderful Citrus
08.2016 - 05.2022

Regional Department Manager

McDonald's
11.2011 - 11.2015
Stacey Contreras