Stacey Cox
New Port Richey,FL
Summary
Dynamic Regional Operations Manager at Access Healthcare with a proven track record in enhancing productivity through strategic planning and team leadership. Expert in data management and process improvement, successfully reduced project turnaround time while fostering collaboration across teams. Committed to driving efficiency and achieving operational excellence in healthcare settings.
Overview
22
22
years of professional experience
Work History
Regional Operations Manager
Access Healthcare
Spring Hill, FL
01.2020 - Current
- Trained and guided team members to enhance productivity and meet performance metrics.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Reduced project turnaround time through effective resource allocation and management.
- Led change initiatives, ensuring smooth transitions during organizational restructuring.
- Conducted performance reviews, identifying improvement areas and developing actionable plans.
- Maintained accurate records of all operational activities following company guidelines.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Analyzed key performance metrics and reported findings to senior management.
- Oversaw facility maintenance to ensure optimal functionality of equipment and infrastructure.
Lead Medical Assistant
BayCare Medical Group
New Port Richey, FL
09.2015 - 08.2019
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Supervised and trained medical staff on proper procedures for patient intake, examinations, and treatments.
- Assisted in organizing laboratory tests, X-rays, and other diagnostic procedures.
- Maintained accurate records of test results, diagnoses, and treatments given to each patient.
- Monitored inventory levels of medical supplies and equipment to maintain adequate stock at all times.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Medical Assistant
Florida Spine Institute
Clearwater, FL
05.2003 - 09.2015
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
Education
Associate of Applied Science - Medical Assisting
Central Florida Institute
Clearwater, FL12.2000
Bachelor of Science - Healthcare Administration
Rasmussen University
Odessa, FLSkills
- Problem-solving and decision-making
- Team leadership and collaboration
- Data management and analysis
- Project management and implementation
- Microsoft Office proficiency
- Workflow optimization strategies
- Strategic planning and execution
- Process improvement methodologies
- Regulatory compliance expertise
- Onboarding and training programs
- Managed care systems
Timeline
Regional Operations Manager
Access Healthcare
01.2020 - Current
Lead Medical Assistant
BayCare Medical Group
09.2015 - 08.2019
Medical Assistant
Florida Spine Institute
05.2003 - 09.2015
Associate of Applied Science - Medical Assisting
Central Florida Institute
Bachelor of Science - Healthcare Administration
Rasmussen University
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