Stacey Crain
Seattle,WA
Summary
My background includes experience supporting both traditional and non-traditional students in a fully online environment through a variety of resources and tools. As an online program director, I have experience supervising online faculty, managing Online courses, and project management. My written and verbal communication skills are exemplary, and I have a tremendous amount of experience providing quality customer service and instructional workshops to a variety of stakeholder types.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dean of Online Academic Engagement
Cambridge College of Healthcare and Technology
02.2018 - Current
- Supervise up to 18 online faculty, including providing each instructor 30 day and annual reviews
- Oversee online Blackboard instruction of all Gen Ed courses
- Monitor student retention and engagement
- Provide technical support to online students and faculty
- Provide online library services to students through LIRN.
Part-time Librarian
Cambridge College of Healthcare and Technology
02.2018 - Current
- Manage an academic healthcare library, and provide reference, research, and writing assistance to diverse students and faculty.
Clinician/mentor
Lindamood-Bell Learning Processes
03.2015 - 02.2018
- Work one-on-one with students to teach reading and comprehension through Lindamood-Bell's programs
- Trained as a mentor to assist and support other clinicians
- Work with students from all backgrounds, including those with developmental delays, autism spectrum disorder, dyslexia, and other diagnosis.
Reference Librarian
ARGOSY UNIVERSITY, ATLANTA CAMPUS
11.2009 - 05.2012
- Responsible for the development and delivery of instructional outreach to students and faculty
- Provided in-class research workshops and handouts on a variety of instructional topics
- Provided in-person, telephone, and online reference services to Argosy students, faculty, and adjunct faculty
- In charge of print and electronic journal collections, including statistics, technical support, problem/error reporting, and direct contact with vendors when needed
- Communicated effectively and frequently with the campus community regarding various topics and changing interfaces/formats within the library, and other scholarly issues
- ILL coordinator, working with OCLC Firstsearch and ILLiad
- Responsible for maintaining the Information Commons' blog and Libguides pages.
Support Supervisor and Electronic Resources Coordinator
SOUTHEASTERN LIBRARY NETWORK (SOLINET)
01.2001 - 03.2005
- Responsible for the direct supervision of 4 onsite employees (including hiring, training, scheduling, discipline, and evaluation)
- Worked approximately 8 to 16 hours on the Member Support Desk per week in addition to providing direct communication and assistance to member libraries on difficult or escalated issues regarding SOLINET's Products and Services
- Conducted site visits to libraries within SOLINET's 10 state region, and presented sessions at various state and regional conferences on topics such as effective use of various products and services, pricing options, etc
- Provided vision and coordination regarding the evolving support needs of SOLINET members and the changing products and services supported by the Help Desk staff
- Developed and presented programs at various SOLINET member state and regional conferences, including TLA, VLA, LLA, SELA, and Tri-county Medical Libraries (TN)
- Assisted with the preparation and implementation of an organizational CRM system
- Assist members with decision-making, ordering, use and implementation of various LP&S products
- This requires a strong relationship with many different libraries and vendor partners, as well as excellent service and communication skills.
Instructional Librarian
GULF COAST COMMUNITY COLLEGE
07.1997 - 01.2001
- Provided Reference assistance to library users at least 15 hours per week
- Created a library instruction program designed to teach students how to use the library's resources and the Internet in a hands-on environment
- This includes the creation and maintenance of an interactive library instruction Web page, and teaching over 100 live library instruction classes per year
- Designed and maintained the college's first 100% online distance education course, titled 'Introduction to Internet Research' (LIS 1002)
- Served as the library liaison to the language arts, communication and instructional technology programs
- This included initiating and maintaining faculty communication regarding teaching plans and materials needs
- Worked a minimum of 15 hours per week on the Reference desk to provide research assistance to library users
- In charge of a $66,000.00 book budget and weeding for a circulating collection of over 65,000 volumes.
Education
Master of Library and Information Studies - Library and Information Studies
The University of Alabama
Tuscaloosa, AL01.1997
Bachelor of Arts - English/Journalism
Livingston University
Livingston, AL01.1994
Skills
- Library Services
- Learning Management System (LMS) administration
- Curriculum Design
- Customer Relationship Management (CRM) software
- Supervisory duties
Certification
American Library Association, 07/1997
Additional Information
My background includes experience in customer relations, instruction, project management, CRM maintenance/datamining, and supervisory experience. My written and verbal communication skills are exemplary, and I have a tremendous amount of experience providing instructional workshops. Additionally, I have worked as an online tutor and conducted multi-site webinars. I have taken a professional leave of absence as I battled ovarian cancer. After being declared cancer-free by my Oncologist, I look forward to diving back into work and broadening my existing skills.
Affiliations
American Library Association (ALA) Member, 1997-present
United Stated Distance Learning Association (USDLA) Member, 2020-present
Personal Information
Title: Dean or Online Librarian
Timeline
Dean of Online Academic Engagement
Cambridge College of Healthcare and Technology
02.2018 - Current
Part-time Librarian
Cambridge College of Healthcare and Technology
02.2018 - Current
Clinician/mentor
Lindamood-Bell Learning Processes
03.2015 - 02.2018
Reference Librarian
ARGOSY UNIVERSITY, ATLANTA CAMPUS
11.2009 - 05.2012
Support Supervisor and Electronic Resources Coordinator
SOUTHEASTERN LIBRARY NETWORK (SOLINET)
01.2001 - 03.2005
Instructional Librarian
GULF COAST COMMUNITY COLLEGE
07.1997 - 01.2001
Master of Library and Information Studies - Library and Information Studies
The University of Alabama
Bachelor of Arts - English/Journalism
Livingston University
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