Stacey Cramer
Lisbon
Overview
13
13
years of professional experience
Work History
Service Administrative Assistant
Vermont Heating And Ventilating
Littleton
03.2024 - Current
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Completed day-to-day duties accurately and efficiently.
Personal Lines Insurance Agent
GEO. M. STEVENS & SON CO.
LISBON
10.2019 - 03.2024
- Participated in professional development activities such as seminars or webinars related to the insurance industry.
- Assisted customers in filing claims by providing the necessary documentation and support.
- Developed relationships with vendors and other external partners as needed for business operations.
- Achieved repeat business and referrals through personalized services.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Conducted periodic review of existing policies to ensure proper coverage levels were maintained.
- Maintained accurate records of customer information and policy changes.
- Developed customer service skills to answer inquiries and resolve customer issues in a timely manner.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Provided guidance to customers on their insurance coverage options and risks associated with each option.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Responded promptly to customer inquiries via email or phone calls.
- Processed customer payments for policies, endorsements, cancellations, and renewals.
- Collaborated with underwriters to ensure that all policy documents met company standards prior to issuance.
SERVER/BARTENDER
Applebees, Black Bear Diner
LITTLETON
02.2016 - 09.2020
- Ensured that each guest was served courteously, quickly, and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared drinks according to standard recipes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Presented menus and answered questions regarding items.
Postal Clerk
United States Postal Service, USPS
LITTLETON
06.2012 - 11.2016
- Operated point-of-sale system to process money orders accurately and quickly.
- Maintained efficient workflow within the department through effective communication with co-workers.
- Received customer complaints regarding service issues at the counter and referred them to supervisor when necessary.
- Sold stamps, tracking services and insurance to customers.
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Sold stamps, services and packaging.
- Obtained receipts for registered and certain insured mail.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Handled undeliverable mail in accordance with established procedures.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
- Processed payments and handled cash using point of sale (POS) computer system.
Education
High School Diploma -
THETFORD ACADEMY
Thetford Hill, VT06-1994
Skills
- Office management
- Invoice processing
- Customer service
- Data entry
- Microsoft Office
- Communication skills
- Problem solving
- Relationship building
- Team collaboration
- Microsoft Word
- Verbal and written communication
- Office equipment operation
- Multitasking capacity
- Cash deposit preparation
Timeline
Service Administrative Assistant
Vermont Heating And Ventilating
03.2024 - Current
Personal Lines Insurance Agent
GEO. M. STEVENS & SON CO.
10.2019 - 03.2024
SERVER/BARTENDER
Applebees, Black Bear Diner
02.2016 - 09.2020
Postal Clerk
United States Postal Service, USPS
06.2012 - 11.2016
High School Diploma -
THETFORD ACADEMY
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