Stacey Cruz
Mesa,AZ
Summary
I know I would be a perfect fit to work with your company. I offer may skills, great learner, willing to learn new things. I've worked in the customer service field for many years. I know what to expect when it comes to this type of title. Very professional, always arrive to work on time. Effective at understanding customers concerns. Work well with others. Definitely a team player when it comes to working with others.
Overview
9
9
years of professional experience
Work History
Maintenance Coordinator
Progress Residential
10.2022 - 11.2024
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
Customer Service
Modern Receptionist
06.2020 - 09.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service Representative
Intelliquick Delivery Inc.
03.2018 - 04.2020
- Answering inbound & outbound calls
- Working with Microsoft word
- Scheduling delivery appointments
- Creating reports for our customers
- Making sure drivers are making every delivery the following day
- Answering emails
- Returning phone calls
- Making sure my tasks are completed by the end of the shift
Swing Manager
Mcdonalds
11.2015 - 06.2018
- Swing manager is responsible for different tasks during each shift
- I would typically close so making sure the store is running like how its supposed to be
- Count money, make sure the store is clean for the following day
- Making sure the night crew who would close with me is also completing there tasks that they are responsible for
- Making sure we are providing great customer service as well
Education
High School Diploma -
Highland High School
Gilbert, Arizona05.2017
Skills
- Multitasking
- Arriving on time
- Great customer service skills
- Quick learner
- Customer Service
- Leadership skills
- Problem-solving abilities
- Reliability
- Team building
- Professionalism
- Quality Control
- Maintenance Scheduling
Timeline
Maintenance Coordinator
Progress Residential
10.2022 - 11.2024
Customer Service
Modern Receptionist
06.2020 - 09.2022
Customer Service Representative
Intelliquick Delivery Inc.
03.2018 - 04.2020
Swing Manager
Mcdonalds
11.2015 - 06.2018
High School Diploma -
Highland High School
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