Stacey Massey

Work History

SC House Calls

02.2023 - Current

Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.

Comfort Keepers Home Care

10.2022 - 02.2023

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Comfort Keepers

09.2021 - 10.2022

Used company software and databases to maintain records of services performed and patient conditions.
Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

Comfort Keepers Home Care

01.2021 - 08.2021

Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Alliance Community For Retirement Living

01.2020 - 04.2020

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Publix

08.2019 - 01.2020

Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Brightmoor Nursing

08.2009 - 02.2011

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.