Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stacey Day

Winchester,VA

Summary

Highly motivated and eager to learn

most of my experience is with cash handling and supervising cashiers,and giving exceptional customer service. problem solving is one of my skills.

I am new to the pharmacy aspect of the job, i have my pharmacy technician trainee license. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

26
26
years of professional experience

Work History

Shift Supervisor RX

CVS Pharmacy
Winchester, VA
01.2019 - Current
  • Ensured compliance with safety regulations, company guidelines, and labor laws.
  • Resolved customer complaints in a timely manner.
  • Performed opening and closing duties, including cash reconciliation.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Organized drugs by expiration date to ensure freshness.

Dairy Manager

Shop N Save Supermarket
Winchester, VA
09.2016 - 11.2018
  • Responsible for ordering enough stock
  • rotation of stock to ensure freshness always
  • markdown close dates items to sell
  • pull any outdated product.
  • clean and maintain coolers

Dairy Manager

Food Lion Grocery
Winchester, VA
09.2012 - 09.2016
  • see previous experience with Shop n Save

Assistant Manager

Walgreen's Pharmacy
Ashburn, VA
08.2009 - 12.2011
  • Ensured compliance with safety regulations, company guidelines, and labor laws.
  • Resolved customer complaints in a timely manner.
  • Participated in monthly meetings with other shift supervisors to discuss progress towards goals set by management.
  • Ordered merchandise as needed to replenish stock levels.
  • Maintained accurate records of daily sales transactions.
  • Provided direction, guidance, and coaching to staff members in accordance with store policies and procedures.
  • Trained new personnel on store policies, procedures, and processes.

Customer Service Manager

Circuit City Stores
Winchester, VA
10.2003 - 03.2009
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Recruited and trained new employees to meet job requirements.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Shift Supervisor

Rite Aid
Lockport, NY
07.1998 - 10.2001
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Upheld company standards and compliance requirements for operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Completed opening and closing duties to facilitate business operations.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Monitored staff performance to ensure quality standards were met.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Identified needs of customers promptly and efficiently.
  • Coordinated with other departments to ensure smooth workflow between shifts.

Education

High School Diploma -

Hugh C Williams Sr HIgh
Canton, NY
06-1992

Skills

  • Dispensing Medications
  • Relationship Building
  • Pharmacy Filekeeping

References

References available upon request.

Timeline

Shift Supervisor RX

CVS Pharmacy
01.2019 - Current

Dairy Manager

Shop N Save Supermarket
09.2016 - 11.2018

Dairy Manager

Food Lion Grocery
09.2012 - 09.2016

Assistant Manager

Walgreen's Pharmacy
08.2009 - 12.2011

Customer Service Manager

Circuit City Stores
10.2003 - 03.2009

Shift Supervisor

Rite Aid
07.1998 - 10.2001

High School Diploma -

Hugh C Williams Sr HIgh

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Stacey Day