Stacey DeBevec
Phoenix,AZ
Summary
Dynamic customer service professional with extensive experience at Wells Fargo, excelling in cash handling and compliance adherence. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for implementing innovative solutions that improved service efficiency and fostered strong client relationships.
Overview
25
25
years of professional experience
Work History
Bank Teller
Wells Fargo
Phoenix, Arizona
07.2025 - Current
- Processed customer transactions efficiently at a major financial institution.
- Assisted clients with account inquiries and banking services.
- Maintained cash drawer accuracy and managed daily cash balances.
- Educated customers on banking products and services available.
- Collaborated with team members to enhance customer service initiatives.
- Ensured compliance with bank policies and regulatory requirements consistently.
- Resolved customer issues promptly to enhance satisfaction levels.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Explained bank services, financial products and applicable fees to customers.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reconciled cash and checks against computer records at end of shift.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Researched customer inquires regarding their accounts using internal banking systems.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Maintained accurate records of all financial transactions.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Directed specific questions to appropriate branch personnel.
- Adhered to financial services security and audit procedures.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
Service Supervisor
Albertsons
Phoenix, AZ
05.2021 - 07.2025
- Resolved complex issues by utilizing problem solving skills and creative thinking techniques.
- Developed and implemented customer service policies and procedures to ensure a positive customer experience.
- Identified trends in customer feedback to develop strategies for improving overall customer satisfaction levels.
- Implemented innovative methods for handling customer complaints efficiently while maintaining excellent customer relations.
- Utilized strong communication skills when interacting with both internal stakeholders as well as external customers.
- Monitored call center operations including phone calls, emails, web chats., ensuring quality assurance standards were met.
- Managed team workflow by assigning tasks appropriately based on individual strengths and abilities.
- Collaborated with cross-functional teams to identify areas for improvement within the customer service process.
- Maintained an organized system of scheduling, tracking, and reporting customer service requests.
- Provided on-the-job training for new staff members to ensure compliance with company standards and regulations.
- Established best practices for responding promptly to escalated inquiries from customers seeking additional support or assistance.
Customer Service Associate
Fry's Food & Drug
Phoenix, AZ
10.2000 - 03.2021
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
- Assisted customers with product selection, order entry, and payment processing.
- Followed up with customers to support satisfaction and resolve any issues.
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
- Described and explained merchandise and operation of merchandise to customers.
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
Ecommerce Lead
Fry's Food & Drug
Phoenix, AZ
02.2018 - 06.2020
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Totaled daily sales transactions by balancing cash, check and credit card totals at end of shift.
- Processed payments accurately according to company guidelines while maintaining high levels of security.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
Fuel Lead
Fry's Food & Drug
Phoenix, AZ
04.2010 - 08.2015
- Monitored daily activities for adherence to established guidelines and procedures.
- Monitored field resource activity and made appropriate adjustments to subsequent work plans.
- Developed detailed plans for the scheduling of personnel in accordance with organizational objectives.
- Reviewed requests from employees for vacation time off or schedule changes in a timely manner.
- Created weekly, monthly, yearly reports summarizing employee workloads, utilization rates and other key metrics.
Education
Certification In Phlebotomy -
Pima Medical Institute
Phoenix, AZ06.2023
Diploma -
North Canyon High School
Phoenix, AZ05.1996
Skills
- Shut-In Production
- Pump and Tank Setup
- Progress Monitoring
- Emotional Intelligence
- Confidentiality Requirements
- Information Updates
- Leading Crews
- POS Transactions
- Legal Standards
- Organizational Systems
- Customer Feedback
- Reading Comprehension
- Motivational Leadership
- Store Layouts
- Personnel Protection
- Professional Relationships
- Crew Collaboration
- Job Assignments
- Bagging Items
- Constructive Feedback
- Employee Performance Reviews
- Customer Loyalty
- Outstanding Prioritization Skills
- Special Assignments
- Educational Opportunities
- Supervisor Collaboration
- Maintaining Clean Work Areas
- Loss Prevention Strategies
- Creative Solutions
- Operational Efficiency
- Excellent Personal Service
- Customer Service Management
- Enforce Policies
- Handling Complaints
- Cash handling
- Transaction processing
- Compliance adherence
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Team collaboration
- Attention to detail
- Process improvement
- Money orders
- Clear communication
- Data inputting
- Cash counting
- Multitasking and organization
- Financial literacy
- Signature verification
- Money handling
- Problem-solving
- Trustworthiness and integrity
- Decision-making
- Teller support
- Money transfer systems
- Professionalism and courtesy
- Phone etiquette
- Financial transactions
- Ledger and balance sheet entry
- Drawer balancing
References
- Ashton Beebe, Former Manager While He Was Working, (714) 916-6468, Sjd77@aol.com
- Jason Bacani, Former Co-Worker, (623) 326-2720, jbacani@arizonashowerdoors.com
- Sezan Osmanli, Former Co-Worker Trained Me During My Extern, (480) 688-7622, sezan.osmanli@sonoraquest.com
Timeline
Bank Teller
Wells Fargo
07.2025 - Current
Service Supervisor
Albertsons
05.2021 - 07.2025
Ecommerce Lead
Fry's Food & Drug
02.2018 - 06.2020
Fuel Lead
Fry's Food & Drug
04.2010 - 08.2015
Customer Service Associate
Fry's Food & Drug
10.2000 - 03.2021
Certification In Phlebotomy -
Pima Medical Institute
Diploma -
North Canyon High School