Stacey DeNicola

Provide comprehensive virtual office management services on a part-time basis for over 25 years, demonstrating exceptional organizational skills, technical adaptability, and long-term commitment. Key responsibilities include:

Website Management:

• Maintain and update website content, ensuring accuracy and timeliness of information
• Add and remove property listings, keeping the site current and relevant
• Optimize website structure and content for improved user experience and SEO

Data Management and Analysis:

• Efficiently manage and organize form submissions from the website using Google Sheets
• Analyze data to identify trends and provide insights for business decision-making

Marketing and Communication:

• Develop and execute comprehensive marketing campaigns, including email marketing and direct mail initiatives
• Craft compelling content for various marketing channels to drive engagement and conversations
• Monitor campaign performance and adjust strategies for optimal results

General Administrative Duties

• Manage and prioritize emails, ensuring timely responses to inquiries
• Schedule appointments and maintain calendars for executive team members
• Prepare and format documents, reports and presentations as needed
• Conduct research and compile information for various projects
• Provide administrative support for team meetings and client interactions

• Supported a portfolio of 40+ clients, driving customer satisfaction and maintaining a 4.5/5 CSAT score.
• Achieved 90%+ client renewals through proactive engagement and consultative support.
• Collaborated with technical teams to troubleshoot issues, contributing to a 22.1 NPS rating.
• Increased overall client spend by 15-20% through strategic upsell opportunities.

• Managed a $500K portfolio of 400+ digital marketing clients remotely.
• Boosted client spend by 30% through budget optimization and strategic product recommendations.
• Reclaimed $18,000 in monthly revenue by re-engaging churned accounts.
• Standardized customer success frameworks for improved remote service delivery.

• Oversaw $650K in annual revenue, extending client tenure by 25%.
• Generated $55K in ARR through upsells and product recommendations.
• Delivered data insights that reduced client costs by $1,500/month.

• Managed $1.5M in annual revenue across 30+ dealer groups.
• Increased client retention by 15% with new training programs.
• Streamlined internal CRM processes to enhance service efficiency.
• Led a Cancellation Save Desk, reducing churn by 20%.