Summary
Overview
Work History
Education
Skills
Certification
Timeline

Stacey DeNicola

Atlanta

Summary

Experienced Customer Success Manager with a proven track record of increasing customer satisfaction and retention rates. Skilled at building strong customer relationships and leading efforts to improve client engagement. Proficient problem-solver with strong communication skills to drive customer success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Tealeaf by Acoustic
01.2022 - 01.2025
  • Served as a trusted advisor to 40+ clients, providing strategic guidance that led to a 90%+ renewal rate and a consistent 4.5/5 CSAT score.
  • Proactively identified opportunities for client process improvement and delegation to improve outcomes and reduce operational friction.
  • Collaborated cross-functionally with support and product teams to troubleshoot complex issues, strengthening client trust and contributing to a 22.1 NPS.
  • Consulted with clients to align their digital strategies with platform capabilities, resulting in a 15–20% increase in client spend.

Digital Outreach Manager

SpinCar (now Impel)
01.2019 - 01.2021
  • Managed a $500K remote portfolio of 400+ digital marketing clients, focusing on strategic consulting and performance analysis.
  • Helped clients identify areas for virtual support and automation, driving a 30% increase in platform adoption and upsells.
  • Reclaimed $18K/month in churned revenue by revamping outreach and offering tailored strategic planning.
  • Developed and scaled a customer success framework for virtual support delivery across a distributed team.

Customer Success Manager

Clarivoy
01.2018 - 01.2019
  • Acted as a success consultant for a $650K portfolio, helping clients refine their marketing strategies and better allocate internal resources.
  • Generated $55K ARR through consultative upselling and delegation recommendations.
  • Delivered insights that directly led to monthly savings for clients and increased retention.

Trainer, Major Accounts Manager & Product Owner

PureCars
01.2013 - 01.2018
  • Oversaw $1.5M in yearly revenue for 30+ dealer groups, developing training programs that improved client retention by 15%.
  • Improved internal CRM processes to streamline customer service and account management, enhancing service quality and team efficiency.
  • Supported 300+ auto dealerships, driving a 40% increase in client spend through upselling and improved support services.
  • Implemented a Cancellation Save Desk, reducing churn by 20% and establishing a proactive approach to client retention.

Education

Associate of Science - Public Relations and Communications

Johnson & Wales University

Skills

  • Client Relationship Management
  • Customer Retention & Growth
  • Strategic Planning
  • Delegation & Process Improvement
  • CRM & Ticketing Systems
  • Cross-Functional Collaboration
  • Upselling & Expansion
  • Data-Driven Insights
  • Customer account management
  • Customer relationship building
  • Customer retention
  • Client relations

Certification

  • Google AdWords Certified
  • Google Analytics Certified

Timeline

Customer Success Manager - Tealeaf by Acoustic
01.2022 - 01.2025
Digital Outreach Manager - SpinCar (now Impel)
01.2019 - 01.2021
Customer Success Manager - Clarivoy
01.2018 - 01.2019
Trainer, Major Accounts Manager & Product Owner - PureCars
01.2013 - 01.2018
Johnson & Wales University - Associate of Science, Public Relations and Communications

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Stacey DeNicola