Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

STACEY DEVINE

Newark,DE

Summary

Goal driven scheduler with proven leadership experience. Team player, attentive listener, and persuasive communicator, focused on maximizing efficiency and safety. Strong relationship builder, adept at partnering with flight departments, pilots, and passengers. Proficient operational reporting and documentation abilities. Exceptional knowledge of regulatory and procedural compliance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Regional Scheduling Specialist

FlightSafety International
Wilmington, Delaware
06.2025 - Current
  • Act as the dedicated scheduling resource for assigned regional customer accounts
    • Manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling.
    • Understand and adhere to regulatory requirements, including country-specific guidance, and verify training objectives and documentation.

Scheduling Specialist, Senior

FLIGHTSAFETY INTERNATIONAL
Wilmington, DE
01.2017 - Current
  • Work closely with Program Managers and Center Directors in managing day to day aspects of scheduling client pilot training.
  • Communicate with internal and external customers to coordinate training events from start to finish.
  • Maintained instructor qualifications and schedules to ensure adequate staffing and certification.
  • Act as point-of-contact with regulatory authorities to schedule and maintain instructor qualifications.
  • Assist with training Customer Support/Scheduling Specialists with work instructions and procedures.
  • Act as backup for Customer Support Manager when he is unavailable.
  • Visual Compliance Screener for Export Compliance.

Audit & Transmissions Team

GARDA CASH LOGISTICS
Wilmington, DE
01.2013 - Current
  • Coordinate and ensure that end of day balancing and other performance reporting from all vaults are properly completed within established customer contracts.
  • Reports any vault deficiencies and corrective action plan to site managers.
  • Responsible for creating and sending transmission files to all banks daily in accordance with their deadlines.
  • Independently research complex out-of-balance transactions and provide necessary approvals or notifications.

Account Executive II/TPA & Internal Auditor

FLIGHTSAFETY INTERNATIONAL
Wilmington, DE
01.2015 - 01.2017
  • Responsible for scheduling initial, recurrent and enrichment courses as needed by clients to maintain proper certification.
  • Work closely with Program Managers to ensure adequate staffing for clients.
  • Assist Program Managers with maintaining instructor qualifications.
  • Internal Auditor.

Armored Vault Crew Leader

GARDA CASH LOGISTICS
Wilmington, DE
01.2008 - 01.2013
  • Controlled vault operations in compliance with regulatory policies.
  • Supervised facility opening and closing. Verifying and documenting all currency on hand.
  • Provided support for check-in and check-out procedures with armored guards.
  • Resolved customer service requests for claims and issues.

Supervisor and Head Teller

GARDA CASH LOGISTICS
Wilmington, DE
01.2005 - 01.2008
  • Managed large bank accounts.
  • Supervised teller transactions.
  • Coordinated Federal Reserve shipments.
  • Directed monthly vault auditing.
  • Supervised armored truck receiving and cash accounting.
  • Directed workflow prioritization and scheduling to meet all established deadlines.

Administrative Assistant

ZECCOLA BUILDERS, INC.
Newark, DE
01.2002 - 01.2004
  • Facilitated daily communication between home site contractors, owners, and buyers.
  • Secured and tracked contracts, permits, and approval documentation.
  • Administered purchase and work order processing.
  • Arranged repair scheduling.

FBO Coordinator

AERO TAXI, INC.
New Castle, DE
01.2002 - 01.2003
  • Directed travel coordination for a corporate and charter aviation company.
  • Delivered support to pilots, passengers, and flight departments.
  • Managed fueling, landing fee, and billing documentation.

Customer Service Representative

MILLION AIR LONG ISLAND
Farmingdale, NY
01.2001 - 01.2002
  • Collaborated with flight departments and pilots for their trip to our location.
  • Oversaw fuel truck dispatching.
  • Coordinated all ground accommodations.
  • Ensured elite passenger service.
  • Recognized with the Employee of the Month Award.

Education

Bachelor of Science - Business Aviation Management

WILMINGTON UNIVERSITY
New Castle, DE

Skills

  • Customer Service/Support
  • Communication
  • Planning and Scheduling
  • Aviation Regulations
  • Ground Crew Coordination
  • Operational Reporting
  • Administrative Support
  • Regulatory Compliance
  • Documentation
  • Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment
  • Flexibility to interact with a variety of clients, customers and employees
  • Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook

Certification

Aircraft Dispatcher License, FlightSafety International, Flushing, NY

Awards

Shining Star Recipient, FlightSafety International, 2017

Timeline

Regional Scheduling Specialist

FlightSafety International
06.2025 - Current

Scheduling Specialist, Senior

FLIGHTSAFETY INTERNATIONAL
01.2017 - Current

Account Executive II/TPA & Internal Auditor

FLIGHTSAFETY INTERNATIONAL
01.2015 - 01.2017

Audit & Transmissions Team

GARDA CASH LOGISTICS
01.2013 - Current

Armored Vault Crew Leader

GARDA CASH LOGISTICS
01.2008 - 01.2013

Supervisor and Head Teller

GARDA CASH LOGISTICS
01.2005 - 01.2008

Administrative Assistant

ZECCOLA BUILDERS, INC.
01.2002 - 01.2004

FBO Coordinator

AERO TAXI, INC.
01.2002 - 01.2003

Customer Service Representative

MILLION AIR LONG ISLAND
01.2001 - 01.2002

Bachelor of Science - Business Aviation Management

WILMINGTON UNIVERSITY

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