Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacey Diesman

Long Beach,CA

Summary

Dynamic professional driven by a passion for overcoming challenges and achieving results. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills that facilitate effective collaboration. Proven ability to thrive in independent settings while quickly mastering new competencies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Leasing Agent

Career Strategies Inc
Los Angeles, CA
01.2023 - Current
  • Performed administrative duties such as filing paperwork and updating databases.
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Processed applications by conducting background checks and verifying references.
  • Inspected vacant units and ensured they were ready for showings.
  • Resolved tenant complaints regarding maintenance or other issues in a timely manner.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Contacted and followed up with tenants on renewal notices.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Tracked leads using CRM software and followed up with interested parties.

Leasing Consultant

PM Staffing
Los Angeles, CA
06.2022 - Current
  • Coordinated repairs and scheduled regular maintenance on rental units.
  • Conducted periodic inspections of units to ensure compliance with lease terms.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Processed applications by conducting background checks and verifying references.
  • Inspected vacant units and ensured they were ready for showings.
  • Resolved tenant complaints regarding maintenance or other issues in a timely manner.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Contacted and followed up with tenants on renewal notices.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Tracked leads using CRM software and followed up with interested parties.

Trial Balance Specialist

Blend Inc.
05.2022 - 10.2022
  • Verify that total debits equal total credits.
  • Identify any discrepancies or errors that need further investigation.
  • Disburse the overage to the client or the borrower.
  • Maintained positive working relationship with fellow staff and management.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Disbursement Associate II

Blend Inc.
01.2022 - 05.2022
  • Disburse funds according to the closing disclosure.
  • Submit requests for shortages

Contact Center Representative II

Financial Partners Credit Union
01.2017 - 01.2022
  • Provide account information to members.
  • Process member transactions
  • Cross-sell credit union products
  • Promoted available products and services to customers during calls.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Identified opportunities to upsell additional products or services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Attended regular training sessions on relevant topics to stay updated with industry trends.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Performed troubleshooting and problem solving for customer issues.

Financial Services Rep. III

PostCity Financial Credit Union
09.2009 - 06.2015
  • Processed transactions quickly and accurately in accordance with established procedures.
  • Process verification of deposits.
  • Resolve member account issues.
  • Assist in training new employees.
  • Process consumer loan applications.
  • Approve or deny the loan application in accordance with the established criteria.
  • Fund and disburse approved loans.
  • Provide Notary Public services to members and staff.
  • Guided customers toward upward credit mobility through good financial choices.
  • Cross-sold products and services based on customer needs to boost sales.

Education

GED -

Chester School
Compton, CA

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks
  • AppFolio
  • Yardi
  • CRM software
  • Database management
  • Administrative support

Certification

  • Notary Public
  • Notary Signing Agent

Timeline

Leasing Agent

Career Strategies Inc
01.2023 - Current

Leasing Consultant

PM Staffing
06.2022 - Current

Trial Balance Specialist

Blend Inc.
05.2022 - 10.2022

Disbursement Associate II

Blend Inc.
01.2022 - 05.2022

Contact Center Representative II

Financial Partners Credit Union
01.2017 - 01.2022

Financial Services Rep. III

PostCity Financial Credit Union
09.2009 - 06.2015

GED -

Chester School

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