Stacey DiRosa
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Product Support Representative
Change Healthcare / Optum Services, Inc
09.2022 - 07.2023
- Managed and analyzed software applications
- Provided exceptional customer service
- Promptly responded to customer concerns
- Performed product research, provided customer training as needed
- Logged and monitored technical issues reported by customers
- Managed customer issues effectively, escalating appropriately
- Communicated updates to customers based upon team policy via phone, email and chat
- Assisted in Quality Assurance tasks
- Effectively managed customer calls and meetings
REO Coordinator
Fillmore Real Estate
04.1997 - 09.2022
- Generated lists of properties that were compatible with buyers' needs and financial resources
- Educated clients on current real estate market and answered any questions
- Coordinated appointments with prospective buyers to showcase houses
- Assisted in developing marketing material for properties
- Verified that legal formalities were completed prior to closing dates
- Communicated with owners regarding home and loan status
- Followed up with prospects throughout sales process
- Gathered, distributed and maintained all materials for marketing plans
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Processed accounts payable and accounts receivable
- Monitored payments due from clients and promptly contacted clients with past due payments
- Researched and resolved accounts payable discrepancies
Education
Bachelor of Science - Business, Management And Finance
Brooklyn College
Brooklyn, NY06.2000
Skills
- Call center experience
- Experience working within Healthcare IT industry
- Experience with virtual learning and working environment
- Proficient in Microsoft Office
- Knowledge of Payer/Provider environment
- Trained in SAP
- Familiarity with ANSI X12 / EDI standards
- Understand HIPAA compliance regulations
- Excellent time management and organizational skills
- Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
- Excellent verbal and written communication skills
- Customer Relationship Management
Timeline
Product Support Representative
Change Healthcare / Optum Services, Inc
09.2022 - 07.2023
REO Coordinator
Fillmore Real Estate
04.1997 - 09.2022
Bachelor of Science - Business, Management And Finance
Brooklyn College
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