Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stacey Dodds

Broomfield,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

CPC Customer Support

Datavant (formerly CIOX Health)
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
  • Documenting information in multiple platforms using two computer monitors.
  • Proficient in Microsoft office (including Word and Excel)
  • Excellent communication skills, both verbal and written.
  • Assisted with training of new employees
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed approximately 50 incoming calls per day from customers

Outreach Agent

Adecco/Ciox Health
11.2022 - 10.2024
  • Contact assigned medical providers by phone
  • Consistently retrieved 1000+ medical charts per month
  • Use call scripts to encourage medical providers to send in charts via fax or mail
  • Respond to questions or concerns from provider offices
  • Follow-up on initial contacts
  • Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records
  • Log all call transactions into the designated computer software system(s)
  • Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed
  • Accurate record keeping and data management
  • Other duties as assigned

Customer Service Representative

Rentokil North America
03.2020 - 07.2022
  • Answer telephone calls from customers, listen and troubleshoot issue, schedule appointments. Also collect past due balances from customers.
  • Assisted customers with a warm and professional attitude
  • Processed customer transactions
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Kept records of customer complaints
  • Handled emails, inbound calls, and outbound calls
  • Booked appointments
  • Managed customer accounts
  • Handled billing issues and order inquiries
  • Assisted with technical support duties
  • Collected money on customer accounts

Restaurant Manager

McDonald's
08.2017 - 03.2020
  • First Assistant to General Manager. Manage food cost, conduct inventory, manage shift.

Special Agent

FBI
06.2002 - 11.2012
  • Responsible for conducting sophisticated investigations for various violations: civil rights, public corruption, cyber crime and white collar financial crimes. Additional duties included training office employees on new computer system, Fitness Coordinator and Team Leader for the Evidence Response Team. Received outstanding job performance reviews and numerous awards for job performance.

Project Scheduler

Nortel Networks
10.2000 - 06.2002
  • Responsible for obtaining material schedules for Optical/Access order for North American emerging/IOC/CLEC customers. Followed established procedures and provided timely responses to internal customers. Provided feedback to management on process improvements.

Administrative Specialist/Work Scheduling Coordinator

Southern Natural Gas Company
06.1997 - 09.2000
  • Administrative Specialist: Responsible for daily administrative duties for an area office of 45 employees. Duties included budget analysis and tracking, coding invoices and assisting area employees and area manager with administrative issues.
  • Work Scheduling Coordinator: Responsible for developing weekly schedules for 29 field technicians. Utilized work management database and other resources to ensure personnel, materials, tools and equipment were available to accomplish work by scheduled due dates. Generated report using work management database and assisted transmission superintendent in analyzing work management data for trends.
  • - Rated as one of the top three Work Scheduling Coordinators in the company.
  • - Received President’s Award for outstanding performance.
  • - Received four consecutive safety awards.

Transportation Officer/Equipment Records & Parts Specialist

United States Army
11.1991 - 05.1997
  • Transportation Officer (First Lieutenant): Responsible for the coordination of transportation support. Monitored daily status of 800 soldiers and current missions. Tracked availability of 650 pieces of equipment. Used transportation expertise to assist subordinate units.
  • - Planned logistical/transportation support for 2 major training exercises.
  • - Coordinated successful movement of over 300 soldiers to training exercise.
  • - Received Army Commendation Medal.
  • Battalion Adjutant (First Lieutenant): Responsible for the processing of personnel administrative actions for 800 soldiers and morale, safety, training, welfare and job performance of 12 soldiers. Advised Battalion Commander on all personnel issues.
  • - Processing rate for personnel actions 96.5%; exceeded Army standards of 95%.
  • - Personnel section scored 22 satisfactory/commendable ratings out of 24 areas; best rating ever received by section.
  • Transportation Platoon Leader (Second Lieutenant): Supervised 30 soldiers and the long range planning, training preparation/execution, morale, welfare, individual career development and the overall performance of the platoon.
  • - Deployed platoon to National Training Center training rotation in California. Instrumental in the best logistical support observed.
  • - Soldiers logged over 130,000 accident free miles during tenure.
  • - Platoon considered pacesetter of company.
  • - Received two Army Achievement Medals.
  • Officer Candidate/Transportation Student (Sergeant/Second Lieutenant): Selected to attend United States Army Officer Candidate School. One of 400 students graduated from school annually. Attended Transportation Officer Basic Course. Graduated in top 20% of class.
  • Equipment Records and Parts Specialist (Specialist): Responsible for the daily operations of the unit motor pool. Dispatched vehicles daily, ordered/distributed repair parts, and tracked availability and maintenance needs of unit equipment.
  • - Received laudatory comments from higher headquarters for knowledge of motor pool operations.
  • - Received Army Achievement Medal.
  • - Completed United States Army Airborne School and received Parachutist Badge.
  • - Graduated top of class at Advanced Individual Training while holding a leadership position.
  • - Served as leader for the entire eight weeks of Basic Training.

Education

Masters - Business Administration

St Martins College
Lacey, WA
01.1997

BS - Education, Secondary English

Georgia State University
Atlanta, GA
03.1991

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking

Accomplishments

    Datavant Aspire Graduate - 2024

Timeline

CPC Customer Support

Datavant (formerly CIOX Health)
10.2024 - Current

Outreach Agent

Adecco/Ciox Health
11.2022 - 10.2024

Customer Service Representative

Rentokil North America
03.2020 - 07.2022

Restaurant Manager

McDonald's
08.2017 - 03.2020

Special Agent

FBI
06.2002 - 11.2012

Project Scheduler

Nortel Networks
10.2000 - 06.2002

Administrative Specialist/Work Scheduling Coordinator

Southern Natural Gas Company
06.1997 - 09.2000

Transportation Officer/Equipment Records & Parts Specialist

United States Army
11.1991 - 05.1997

BS - Education, Secondary English

Georgia State University

Masters - Business Administration

St Martins College

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Stacey Dodds