Stacey Doleman
Berryville,VA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
24
24
years of professional experience
Work History
Shipping Coordinator
C2 Management
Berryville, Virginia
09.2022 - Current
- Managed shipping documents to ensure accuracy and compliance with applicable regulations.
- Researched and resolved discrepancies related to shipments, invoices, and other documentation.
- Coordinated the movement of goods between suppliers, customers, and warehouses.
- Created purchase orders for materials needed to fulfill customer orders.
- Processed returns from customers in accordance with company policies and procedures.
- Investigated complaints concerning late or damaged shipments promptly.
Meat Processor
Gentle Harvest
Front Royal, Virginia
08.2018 - 04.2022
- Performed daily sanitation duties of meat processing equipment and facility according to health standards.
- Trained new employees on proper use of machines, safety procedures and quality control techniques.
- Inspected incoming raw material for quality and quantity accuracy prior to processing.
- Maintained accurate records of product inventory levels, production output and waste quantities.
- Monitored temperatures throughout the process to ensure food safety regulations were followed.
- Ensured that all products met customer specifications before packaging and shipping out orders.
- Disposed of unusable materials in accordance with company policies and local laws.
- Cleaned work areas between production runs by removing any debris or residue from machines or floors using cleaning chemicals.
- Labeled finished products correctly with expiration dates prior to packing them into boxes for shipment.
- Analyzed test samples from each batch run to verify product consistency and quality assurance standards.
- Packaged final product items into trays or containers based on size, weight and type specifications.
Customer Service Representative
HOT Steppers
Winchester , VA
07.2000 - 09.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Clarke County High School
Berryville, VA06-1991
Some College (No Degree) -
Blue Ridge Community And Technical College
Martinsburg, WVSkills
- Equipment operations
- Schedule Planning
- Documentation abilities
- Documentation skills
- Warehouse Operations
- Shipping procedures
- Invoice Processing
- Schedule Management
- Reporting skills
- Reporting abilities
- Invoice Preparation
- Quality Control
- Shipping coordination
- Data Documentation
- Delivery Scheduling
- Safety Compliance
- Workflow Planning
- Document Preparation
- Package preparation
- Warehouse Management
- Package labeling
- Team building
- Shipping Method Optimization
- Effective Communication
- Professional Demeanor
- Professionalism
- Materials Handling
- Reliability
- Quality Assurance
- Time management abilities
- Relationship Building
- Clear Communication
- Written Communication
- Organizational Skills
- Goal Setting
- Decision-Making
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Problem-Solving
- Teamwork and Collaboration
- Self Motivation
Timeline
Shipping Coordinator
C2 Management
09.2022 - Current
Meat Processor
Gentle Harvest
08.2018 - 04.2022
Customer Service Representative
HOT Steppers
07.2000 - 09.2018
High School Diploma -
Clarke County High School
Some College (No Degree) -
Blue Ridge Community And Technical College