Stacey Dougal
Jacksonville,AL
Summary
Medical Receptionist with proven expertise at Clearview Cancer Institute, excelling in patient relations and HIPAA compliance. Enhanced patient satisfaction through effective scheduling and compassionate service, while maintaining meticulous electronic medical records. Recognized for strong organizational skills and a professional demeanor, fostering a welcoming environment for patients and families.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Clearview Cancer Institute
05.2005 - 09.2025
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced patient experience by maintaining clean, organized reception area.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Supported positive patient experience by offering assistance with filling out health forms.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 2-physician 2 NP Oncology medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Tuscola High School
Waynesville, NCSkills
- HIPAA compliance
- Patient registration
- Electronic medical records
- Telephone etiquette
- Front desk operations
- Patient scheduling
- Payment collection
- Appointment scheduling
- Appointment setting
- EMR / EHR
- Patient relations
- Medical terminology
- Reminder calls
- Paperwork coordination
- HIPAA guidelines
- Co-payment collection
- Patient callbacks
- Patient reception management
- Petty cash management
- Customer service
- Self motivation
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Effective communication
- Professionalism
- Adaptability
- Clerical support
- Reliability
- Professional demeanor
- Excellent communication
- Time management abilities
- Decision-making
- Medical office procedures
Timeline
Medical Receptionist
Clearview Cancer Institute
05.2005 - 09.2025
High School Diploma -
Tuscola High School