Stacey Doukas
Summary
Collaborative team player with excellent organizational and advanced problem solving skills. Highly accomplished at coordinating and integrating multiple streams of work. Consistently rewarded for success in developing operational improvements. Demonstrated interpersonal and motivational ability to ensure a strong team approach along with the attainment of maximum performance levels and productivity. Effective energetic leader with an excellent reputation for improving customer satisfaction. Seeking to apply expertise and a hardworking mentality along with extensive experience in customer service and account management to take on a challenging new role with a growing team.
Overview
26
26
years of professional experience
Work History
Order Manager
Schneider Electric
07.2019 - Current
- Manage high-volume orders, maintaining accuracy, timeliness, and quality in a fast-paced environment.
- Act as the primary execution contact for customers, sales, and internal teams
- Manage long lead-time, project-based, and milestone-driven orders
- Validate order accuracy: configurations, drawings, milestones, delivery dates, and commercial terms
- Own customer orders from booking through delivery and financial closure
- Communicate delays or scope changes transparently and professionally
- Collaborate with sales representatives to resolve customer inquiries and enhance satisfaction.
- Train new team members on order management software and best practices.
- Prioritized urgent requests effectively to minimize disruptions within the supply chain while meeting customer expectations consistently.
- Provide clear, proactive updates on schedules, risks, and changes
- Maintained accurate records of all transactions related to orders, ensuring data integrity for financial reporting purposes.
- Cultivated positive relationships with key clients, fostering trust and loyalty through consistent delivery of exceptional service.
Senior Manager Accounts Receivable and Customer Service
IQPC
01.2017 - 06.2019
- IQPC is an international company that leverages their global research base of best practices to produce an unrivaled portfolio of problem-solving conferences, data products and online communities.
- Reduced outstanding Accounts Receivables balance by more than 95% within the first 3 months. Decreased DSO from 68 to 45 within the first 6 months.
- Developed new processes to improve cash flow and down size receivables along with ensuring timely collection of payments.
- Skilled at the interview process to hire additional staff to assist the department achieve corporate objectives.
- Supervise efficient working of accounts receivable staff and provide required assistance.
National Account Manager
Tech Data Corporation
01.2011 - 01.2016
- Tech Data is an American multinational distribution company specializing in IT products and services headquartered in Clearwater, Florida.
- Negotiated and won multiple key contracts with various federal and state agencies as well as large enterprises including the US Navy, DOD, Sutter Health, and Wells Fargo.
- Lead a sales team that managed accounts within the Nationals Division that produced over 80 million dollars in revenue.
- Managed and streamlined team processes to make my territory more efficient and reduce redundancy by over 30%.
- Consistent track record of developing the most highly profitable accounts within the company and exceeding quarterly goals.
- Awarded 100% club multiple times throughout my tenure.
- Developed strategic business plans and effectively presented them to management.
- Created and implemented individual KPIs to measure and motivate performance, instill company directives and align with vendor initiatives.
- Trained Sales Support Representatives on the skills needed to maintain and grow the business as well as guiding them in the resolution of customer issues.
Account Representative
Tech Data
11.1999 - 02.2011
- Identified, developed and implemented business opportunities through customer facing activities.
- Proactively managed accounts by evaluating product mix and profitability, making adjustments when necessary to meet objectives.
- Grew accounts in my territory over 50% while maintaining profitability.
- Managed customer accounts, ensuring accurate order processing and timely follow-up.
- Provided product information and addressed customer inquiries to enhance satisfaction.
Education
BA - Business Marketing
University of South Florida -Tampa
Tampa, FLSkills
- Tactical and strategic decision maker
- Patient, empathetic and polite communicator
- Skilled at problem solving, decision making and understanding and interpreting customer behavior
- Energetic Motivator
- Proficient in SAP, Oracle, Excel, Word, PowerPoint, and other varied Business applications
- Excel at Multi-tasking
Additional Information
Awards and Achievements
- Multiple Step Up achievement awards 2019 - Current
- Most Innovative Financial Leader IQPC 2017/2018
- Circle of Excellence - 7 Time Winner (only awarded to the top 5% performers)
- Pinnacle Club - 5 Time Winner (only awarded to the top 5% performers)
- 100% Club - 12+ Time Winner (only awarded to top 10% performers)
- Customer Experience Award Winner (for outstanding customer service)
- Time Magazine - Person of the year 2006
- Served on the Board of Directors for Cypress Trace Association for 7 years, holding a variety of positions including Vice President.
Timeline
Order Manager
Schneider Electric
07.2019 - Current
Senior Manager Accounts Receivable and Customer Service
IQPC
01.2017 - 06.2019
National Account Manager
Tech Data Corporation
01.2011 - 01.2016
Account Representative
Tech Data
11.1999 - 02.2011
BA - Business Marketing
University of South Florida -Tampa