Service-oriented Customer Service and Human Resource Manager with ten+ years of experience. Core competencies include customer service and leadership as well as excellent communication and time management skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Tennis Coordinator
Life Time Fitness Inc.
Charlotte, NC
06.2022 - Current
Responsible for overseeing team tennis for more than 1000 players
Recruited and hired top performers to add talent and value to department
Resolved member conflicts, actively listening to concerns and finding appropriate middle ground
Established vendor relationships to access timely services in support of events
Oversaw all aspects of equipment installation, maintenance and repair for both indoor and outdoor courts
Led team of ten members while providing exceptional customer service.
Regulatory Coordinator
Shire Pharmaceuticals
Bethesda, MD
08.2002 - 07.2004
Coordinated schedules for VP of Regulatory and staff
Fulfilled requests for information from regulatory agencies
Assisted with the editing of technical documents for submission
Searched multiple sources to located desired information
Updated office calendar with new meetings, events and appointments
received and directed incoming calls to appropriate personnel
Organized conferences and special events
Contributed to weekly meetings for project work
Recruiter
Myvesta, Inc
Bethesda, MD
10.2000 - 04.2002
Identified top talent and managed candidates throughout the hiring process, from initial contact through offer acceptance
Interviewed job applicants, obtaining information on training, work history and job skills
Scheduled and oversaw skill, psychological, intelligence and drug testing for prospective and current employees
Conducted exit interviews and completed necessary termination paperwork
Met with new hires to conduct orientation and on-boarding sessions