Stacey Duran
Albuquerque,NM
Summary
Dynamic Store Manager with a proven track record at Salvation Army Thrift Store, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies, driving sales growth. Skilled in cash management and operations, with a strong focus on employee development and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Salvation Army Thrift Store
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Goodwill Ind of Nm
06.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
GED - High School
TVI
1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Store merchandising
- Cash management
- Shift scheduling
- Retail inventory management
- Employee training
- Recruitment and hiring
- POS systems
- Team building and leadership
- Recruiting and hiring
- Team motivation
- Operations management
- Supply ordering
- Policies and procedures
- Staff supervision
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
Timeline
Assistant Store Manager
Goodwill Ind of Nm
06.2022 - Current
Store Manager
Salvation Army Thrift Store
GED - High School
TVI
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