Stacey Durham
Orlando,FL
Summary
Customer-oriented General Manager with 4 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented General Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
Work History
General Manager
Wendys Restraunt
Orlando, FL
09\01\20 - 03\08\24
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
Education
GED -
Seminole Community College
Orlando, FL05-2020
Skills
- Supply Chain Management
- Business Development
- Quality Management
- Workflow Planning
- Schedule Management
- Customer Relationship Management
- Sales
- Staff Supervision
- Expense Control
- Loss Prevention
- Operations Oversight
- Branding
- Budget Development
- Purchasing and planning
- Vendor relationships
- Budgeting and cost control strategies
- Leadership
- Time Management
- Facility Management
- Staff Training
- Salary structure/compensation analysis
- Team Oversight
- Verbal and written communication
- Safety assurance
- Problem Resolution
- Relationship Building
- Staff Development
- Staff Motivation
- Team Player
- Team Leadership
- Budget Administration
- Deadline-oriented
Certification
ServSafe Certification
Accomplishments
Most Improve on SOS Restaurant
Certificate of Achievement General Manager Graduation
100% Voice of Customer
2022 Certificate of Achievement of Boo Book Sales
Timeline
General Manager
Wendys Restraunt
09\01\20 - 03\08\24
GED -
Seminole Community College
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