Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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STACEY EVANS

STACEY EVANS

Kingston,PA

Summary

Multi-faceted Retail Management in home decor, small appliance, and much more. Extensive experience in the retail industry with knowledge of merchandising, staff supervision, scheduling, sales strategy, customer service, hiring and inventory control. Authorized to work in the US for any employer Retail Management Customer Service Skills (10 years) Inventory (10 years) Cashier (10 years) Merchandising (10 years) Retail Sales (10 years) Retail Management (5 years) Sales Management (5 years) Inventory Control (5 years) Planograms (5 years) Recruiting (5 years) Assistant Manager Experience (5 years) Loss Prevention (5 years) Store Management Experience (5 years) Pricing (5 years) Management (5 years) Upselling (5 years) Profit & Loss (5 years) Supervising Experience (5 years) Cash Handling (5 years) Business Management (5 years) Leadership Experience (5 years)

Overview

10
10
years of professional experience

Work History

Merchandise Supervisor

Bed Bath & Beyond
10.2016 - Current
  • Utilized both upselling and down-selling strategies to maximize profits.
  • Upheld company merchandise standards with all displays and promotions.
  • Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
  • Reorganized displays to match updated planograms.
  • Established clear sales goals and motivated staff to meet objectives.
  • Trained, mentored and oversaw team members to drive performance and sales excellence.
  • Provide customer service by identifying customer needs, assisting with purchasing decisions and resolving customer issues.
  • Managed up to 20 employees HR duties including payroll, and hiring.
  • Assisted HR with interviews and the hiring process of chosen candidates.
  • Provide excellent customer service- And help maintain total store operations.
  • Assisted in store operations, opening/closing procedures, markdowns, replenishment.
  • Managed three departments overseeing staff of 20; including inventory, merchandising, loss prevention, audit, and delivery.
  • Managed associates and exceeded sales and profit by providing excellent customer service.

Customer Service Associate

Marshal Retail Group
07.2012 - 10.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided quality customer service using excellent communication skills to advise and/or recommend a wide variety of products and services.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Education

Wyoming Valley West Senior High School
Plymouth, PA

Skills

  • Motivational Leadership
  • Manager Coaching and Training
  • Rewards Programs
  • Creative Strategies
  • Team Meetings
  • Merchandise Stocking and Replenishing
  • Safety Policies and Procedures
  • Selling Techniques
  • Performance Goals
  • Consultative Sales Approach
  • POS Inventory System Operation
  • Operations Management
  • Retail Inventory Management
  • Cash Control
  • Communication and Listening
  • Problem Solving and Critical Thinking
  • Decision Making

Accomplishments

  • Supervised team of 20 staff members.
  • Consistently exceeded customer and company expectations.
  • Helped average of 75 customers per day while maintaining excellent satisfaction rates.
  • Received a promotion from sales associate to merchandise supervisor after one year of employment due to excellence in customer service and leadership.
  • Received Awards based on performance.
  • Consistently completed the most customer service orders in a day, exceeding our store goal.
  • Managed and worked on special projects.

Timeline

Merchandise Supervisor

Bed Bath & Beyond
10.2016 - Current

Customer Service Associate

Marshal Retail Group
07.2012 - 10.2016

Wyoming Valley West Senior High School

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STACEY EVANS