Stacey Fleming

Receptionist/Switchboard Operator/Mental Health Technician

Wellstone Regional Hospital

Jeffersonville, IN

05.2016 - Current

Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Maintained a neat reception area by organizing materials and tidying up furniture.
Verified visitors' identification cards before allowing access to the building.
Performed data entry tasks into various computer systems accurately and promptly.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Monitored security cameras in the lobby area to ensure safety of employees and guests.
Prepared welcome packages for new hires containing relevant paperwork and other important details.
Provided excellent customer service at all times while interacting with both internal and external customers.
Ensured safety of all clients through continuous observation and monitoring during shift hours.
Encouraged positive behaviors through rewards systems when appropriate.
Established trusting relationships with clients by demonstrating empathy and understanding towards them.
Provided crisis intervention and de-escalation techniques to help manage patient behavior.
Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
Facilitated group therapy sessions under supervision of a mental health professional.
Developed positive relationships with patients while maintaining professional boundaries.
Documented patient interactions in compliance with HIPAA requirements.