Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Stacey Flores

Waterbury,CT

Summary

Hardworking and motivated Manager with 3 years of experience and record of success in Customer Service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

19
19
years of professional experience

Work History

Manager

Family Dollar
Waterbury, CT
09.2020 - Current
  • Train associates
  • Scheduling
  • Every three months changing the store by the planner of company
  • Conducting interviews for my district and out of district
  • Adding associates in system
  • Conducted quality, timely performance feedback and performance appraisals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Billing summaries every month
  • Preparing store for annual inventory
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Making sure assets of the company were deposit every day
  • Provided a environment of excellent customer service and ensuring that my associates were engage to perform such important role for company expectations

Customer Service Representative

Oriental Bank
Ceiba, Puerto Rico
04.2009 - 05.2011
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.

Secretary/Sales Associate

Caribe Cycle
Naguabo, Puerto Rico
10.2004 - 02.2008
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Sent and distributed mail and parcels.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Provided documentation to DMV to perform license for customer purchase of motorcycles and four tracks
  • Counting large amounts of money
  • Highly train in registers with accurate accounting of money.

Education

Diploma - Medical Secretary

Instituto De Banca Y Comercio Fajardoo
Puerto Rico
05-1998

Some College (No Degree) - Criminal Justice

Universidad Turabo
Puerto Rico

Skills

  • Store Management
  • Ability to perform multitask
  • Expense Tracking
  • Ability to work under pressure
  • Fully Bilingual

Affiliations

  • Enjoy time with family and pets
  • Love sports
  • Watch series

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Tobacco trained certified
  • Safety Trained
  • Excellent Customer Service Perfomance

Timeline

Manager

Family Dollar
09.2020 - Current

Customer Service Representative

Oriental Bank
04.2009 - 05.2011

Secretary/Sales Associate

Caribe Cycle
10.2004 - 02.2008

Diploma - Medical Secretary

Instituto De Banca Y Comercio Fajardoo

Some College (No Degree) - Criminal Justice

Universidad Turabo

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Stacey Flores