Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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STACEY FRIEDMAN

STACEY FRIEDMAN

Huntington Station,NY

Summary

Goal-oriented Sales Leader with distinguished experience in the automotive industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing revenue and client experience.

Overview

9
9
years of professional experience

Work History

Client Solutions Executive - Regional Commercial

Cox Automotive
08.2017 - 12.2022
  • Applied Challenger approach to client relationship development, resulting in client retention rate of 84%.
  • Identified, contacted and cultivated relationships with potential clients, bringing in $1mil in new business annually.
  • Top 10% performance in 2021 and 2022, with 2022 YTD ancillary revenue 162% and sell revenue 102%.
  • Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
  • Trained and developed newer team members.
  • Built strong relationships with clients as well as operating location team members.
  • Managed service issues through multiple auction channels until a satisfactory resolution was found on behalf of the client, while also embracing the company’s values.
  • Monitored competitor activity, earning more revenue from clients who had historically worked with competitors.
  • Led cross-functional teams to design and execute flawless plans and presentations for clients.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Earned a position as a member of the 2022 Guiding Coalition.

Flagship Branch Manager

Enterprise Rent-A-Car
07.2013 - 07.2017
  • Developed and managed overall branch operations, business plan and supervise management team.
  • Assessed employee performance and developed improvement plans.
  • Top performing Branch Manager 9/12 months in FY 16, 10/12 months in FY 17.
  • Influential in 9 employee promotions within a 14 month period.
  • Trained and developed over 20 team members, who consistently performed in the top 10% of employees in the region.
  • Developed and implemented overall sales and marketing strategy for branch, growing market share and increasing fleet by 22%.
  • Identified strategic partnerships and gathered market information to gain a competitive advantage.
  • Managed budget forecasting, goal setting and performance reporting for all accounts.
  • Engaged employees in business processes with positive motivational techniques.


Education

Bachelor of Arts - Political Science

SUNY At Buffalo
Buffalo, NY

Skills

  • Prospect Leads
  • Customer Retention
  • Professional Development
  • Service Demonstration
  • Customer Experience
  • Product Demonstration
  • Financial Forecasting
  • Schedule Appointments
  • Implementation
  • Growth Strategies
  • ROI Improvements
  • Customer Needs Assessments

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Client Solutions Executive - Regional Commercial

Cox Automotive
08.2017 - 12.2022

Flagship Branch Manager

Enterprise Rent-A-Car
07.2013 - 07.2017

Bachelor of Arts - Political Science

SUNY At Buffalo

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STACEY FRIEDMAN