Summary
Overview
Work History
Education
Skills
Timeline
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STACEY FRINZI

West Chester,PA

Summary

Customer Experience Manager specializing in high-quality service delivery and customer satisfaction. Proven track record in productivity and efficiency, with expertise in customer feedback analysis and process improvement. Strong leadership skills combined with effective communication and problem-solving abilities drive consistent achievement of customer expectations.

Overview

13
13
years of professional experience

Work History

Independent Medical Sales Representative (1099)

Healing Strategies
Paoli, Pennsylvania
08.2025 - Current
  • Promote and sell wound care, biologics, and ortho-fusion therapies to healthcare professionals.
  • Maintain and expand customer relationships while delivering excellent service and support.
  • Conduct hospital and OR visits, providing product expertise, and ensuring successful adoption.
  • Stay current on medical product trends and innovations to deliver informed client solutions.
  • Collaborate with the distributorship for product training, marketing support, and commission management.
  • Consistently meet sales targets, with a focus on improving patient care and outcomes.

Client Success Manager

Goliath Technologies
Berwyn, Pennsylvania
11.2024 - 04.2025
  • Managed over 50 high-value healthcare accounts, generating annual revenue exceeding $5 million.
  • Boosted client retention by 20% through proactive engagement and value delivery.
  • Leveraged deep knowledge of EUC and VDI virtualization solutions, including Citrix and VMware.
  • Executed customer success management within SaaS environments, enhancing overall client experience.
  • Oversaw complete lifecycle of customer accounts from onboarding to renewal, driving satisfaction.
  • Increased upsell opportunities by 12% through effective product training and needs assessment.
  • Established strong relationships as a trusted advisor for clients and C-level executives.
  • Collaborated with sales, marketing, and product teams to align strategies with customer needs.

Clinical Sales Liaison

Marquis Health Consulting Services
Springfield, Pennsylvania
11.2023 - 11.2024
  • Oversaw assigned territory, leveraging in-depth knowledge of potential customers and competitors.
  • Delivered impactful presentations to healthcare providers, promoting physician-led specialty programs.
  • Exceeded monthly budget goals by 7% between 2023 and 2024.
  • Drove account revenue growth through proactive cold calling, prospecting, and relationship building.
  • Collaborated with Marketing to develop patient testimonials and outcome reports for Cardiac, Orthopedic, and Pulmonary services.
  • Streamlined communication by collecting clinical data for CRM portal input.
  • Generated and analyzed sales reports to track performance and identify trends.

Business Development Manager & Sales Liaison

Prestige Health Administrative Services
Malvern, Pennsylvania
11.2021 - 11.2023
  • Optimized logistics for rehabilitation centers and customer service departments.
  • Streamlined admissions process, yielding improved outcomes and increased customer satisfaction scores.
  • Achieved top sales recognition by driving census to 99% occupancy in 2023.
  • Increased yearly admissions by 229% from Paoli Hospital and 177% from Chester County Hospital between 2021-2022.
  • Verified insurance policies and collaborated with Managed Care Organizations to secure prior authorizations.

Territory Account Manager

ProMedica Senior Care
Wallingford, Pennsylvania
05.2017 - 11.2021
  • Facilitated seamless transitions for incoming referrals between healthcare providers and rehabilitation center leadership.
  • Developed and executed targeted sales strategies to promote services to hospital personnel and physicians.
  • Boosted monthly average admissions by 40% from 2017 to 2018.
  • Increased monthly average inquiries by 10% from 2018 to 2019.
  • Consistently achieved quarterly admission and census goals from 2018 to 2020.

Director of Admissions

Genesis HealthCare
Philadelphia, Pennsylvania
07.2012 - 05.2017
  • Streamlined management of incoming referrals across multiple EHR systems in a fast-paced environment.
  • Collaborated with external liaisons to exceed monthly census budget goals consistently.
  • Achieved second-highest admissions in 2016, totaling 2,059 among 280 centers in Central Southeast region.
  • Increased average monthly admission rate by five percent in 2015.
  • Supervised Assistant Director of Admissions, interns, and volunteers to ensure operational efficiency.

Education

Bachelor of Science - Recreation, Park, & Tourism Management: Therapeutic Recreation

Pennsylvania State University
University Park, PA

Skills

  • Client success and account management
  • Sales and marketing strategies
  • Relationship building and CRM expertise
  • Forecasting and analytics
  • Microsoft Office 365 and Teams proficiency
  • Salesforce and Zendesk experience
  • Sandler Selling System knowledge
  • EHR systems familiarity
  • Google Analytics and LinkedIn Sales Navigator

Timeline

Independent Medical Sales Representative (1099)

Healing Strategies
08.2025 - Current

Client Success Manager

Goliath Technologies
11.2024 - 04.2025

Clinical Sales Liaison

Marquis Health Consulting Services
11.2023 - 11.2024

Business Development Manager & Sales Liaison

Prestige Health Administrative Services
11.2021 - 11.2023

Territory Account Manager

ProMedica Senior Care
05.2017 - 11.2021

Director of Admissions

Genesis HealthCare
07.2012 - 05.2017

Bachelor of Science - Recreation, Park, & Tourism Management: Therapeutic Recreation

Pennsylvania State University

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