Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Stacey Gallagher
Rock Hill,SC
Work Preference
Summary
Operational Risk Consultant with extensive experience at Wells Fargo, specializing in risk assessments and compliance strategies. Achieved zero audit findings over four years through effective leadership and problem-solving. Skilled in creating training materials and promoting teamwork, resulting in substantial process improvements and enhanced organizational effectiveness.
Overview
19
19
years of professional experience
Work History
Lead Control Management Officer
Wells Fargo
01.2021 - 12.2024
- Executed comprehensive risk and control assessments for 40 India and Philippines activities on a bi-annual basis for the Complaint and Remediation business lines to validate consistent adherence to policies and regulatory standards.
- Developed interactive job aid deck and provide training to over 1000 employees in India and Philippines fundamentals of the use of risk and controls.
- Measured advanced Risk and Control Self-Assessment (RCSA) program effectiveness and analyze and evaluate control applicability to assigned risk in the Evidence Based Control Evaluation (EBCE) offering credible challenge for an average of 8 assessments monthly and collaborate risk and legal partners to review findings, discuss root cause, and facilitate to present final report meetings in the Strategic Operations Complaints and Remediations business.
- Active participant in the Issue Management program in completing the Issue Management process from end to end (Root Cause, Issue Development, and Issue Validation).
- Created training documents, procedure creation, reviews, and approvals, job aids, onboarding materials, and participated in panel interviews.
- Provide high lever research skills including loan level detail, mentoring, well-established relationships with the business, Legal, Project Management, Compliance, Technology and Audit/Testing Partners.
Operational Risk Consultant, Corporate Risk
Wells Fargo
01.2020 - 12.2020
- Created and maintained corporate policies and procedures for Project Management risk activities based on the business changing needs and environment, facilitate comprehensive policy reviews and testing with key stakeholders, and credibly challenge the policy elements and final testing results.
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Conducted meetings and generated reporting to support risk monitoring and management.
Operational Risk Consultant, Corporate Risk Data Management
Wells Fargo
09.2018 - 12.2019
- Executed comprehensive risk and control assessments for 80 Home Lending and Consumer Lending activities on a monthly basis to validate consistent adherence to policies and regulatory standards.
- Develop challenge process for the new Data Management risk program, maintain corporate policy and procedures, process flows, training aids, and quality control review to meet deliverables.
- Measured advanced Risk and Control Self-Assessment (RCSA) program effectiveness and analyze and evaluate control applicability to assigned risk offering credible challenge for an average of 6 assessments monthly and collaborate risk and legal partners to review findings, discuss root cause, and facilitate to present final report meetings in the Strategic Operations Complaints and Remediations business.
- Created comprehensive quality review self-assurance process within the Data Management Risk Governance program.
- Collaborate with Legal and Risk partners to create deep dive technology reviews on complaints resulting in root cause analysis resulting in complaints and follow the Issue Management life cycle.
- Created training documents, procedure creation, reviews, and approvals, job aids, and onboarding materials.
Operational Risk Consultant, Home Lending Compliance
Wells Fargo
10.2014 - 09.2018
- Developed new testing and evaluate testing strategies, as well as provide challenge on testing results and potential risk and controls to ensure compliance with high priority regulatory requirements and Legislative Actions.
- Partner with the business leaders, Legal and Risk Management to review and challenge risk and controls during project implementation, analyze procedures and training to address identified gaps.
- Successfully implement new risk and controls on business activities and resulted in no Audit findings in the annual Compliance Activity Report for 4 years.
Operational Risk Consultant, Foreclosure
Wells Fargo
09.2012 - 10.2014
- Document accurately and comprehensively the Risk and Control Self-Assessments (RCSA) for the Foreclosure and Pre-foreclosure lines of business within the database and challenge the results.
- Assist the business through change management and the Issue Management as a risk and control partner providing challenge to ensure assigned investor requirements were being met on over 400 assessments and provided results to streamline processes, and review automation applicability reducing inventory by over 20%.
- Provide high lever research skills including loan level detail, mentoring, well-established relationships with the business, Legal, Project Management, Compliance, Technology and Audit/Testing Partners.
Foreclosure Loan Administration Manager
Wells Fargo
05.2009 - 09.2012
- Manage between 9-23 individuals on 8 different exception processes in high financial, operational, and reputational risk areas focusing on control reporting and completion, and reporting of foreclosure sales, rescissions, reinstatements and payoffs, exception timeline processing, and root cause analysis for losses.
- Successfully and effectively maintained Tier 1 status with the investors reporting timely and accurately keeping the one-day reporting turn around timing requirement and minimize financial risk.
- Participated in many exams and control development with regulators and investors.
- Complete Onboarding, training, and personal and business career development.
Foreclosure Operations Lead
Wells Fargo
Charlotte, NC
09.2005 - 04.2009
- Performed quality control and monitored production efforts within the foreclosure and equity business units.
- Oversaw problem resolution to address barriers to operational efficiency.
- Trained and guided team members to maintain high productivity and performance metrics for Real Estate Owned properties.
- Planned operations and activities, and led projects.
- Managed and allocated staff and material resources to meet production goals.
Education
B.S. - Business Administration
University of Phoenix
Charlotte, NC12.2006
Skills
- Creativity
- Individualism
- Leadership
- Organization
- Problem solving
- Teamwork
Timeline
Lead Control Management Officer
Wells Fargo
01.2021 - 12.2024
Operational Risk Consultant, Corporate Risk
Wells Fargo
01.2020 - 12.2020
Operational Risk Consultant, Corporate Risk Data Management
Wells Fargo
09.2018 - 12.2019
Operational Risk Consultant, Home Lending Compliance
Wells Fargo
10.2014 - 09.2018
Operational Risk Consultant, Foreclosure
Wells Fargo
09.2012 - 10.2014
Foreclosure Loan Administration Manager
Wells Fargo
05.2009 - 09.2012
Foreclosure Operations Lead
Wells Fargo
09.2005 - 04.2009
B.S. - Business Administration
University of Phoenix