Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Geraci

Lockport,NY

Summary

Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Well-trained Clinical Documentation Specialist skilled in medical terms, coding and working with talented teams. Focused professional with expertise assessing medical records for review of physician accuracy and quality of care. Ready for a new position in the medical field.

Overview

26
26
years of professional experience

Work History

Customer Service Lead

TOPS MarketLLC
Lockport, NY
11.2017 - Current
  • Handled customer inquiries and complaints in a professional manner.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Developed and implemented customer service policies and procedures to improve quality of customer experience.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Consulted with customers regarding needs and addressed concerns.

Lead Sales Associate

Tim Hortons
Amherst, NY
02.2011 - 03.2015
  • Assisted with the training of new sales associates.
  • Provided customer service to ensure satisfaction.
  • Managed inventory levels by placing orders as needed.
  • Monitored stock levels, identified discrepancies, and reported them to management.
  • Facilitated the completion of all necessary paperwork related to sales transactions.
  • Performed cashier duties when needed during peak times or shortages in personnel.
  • Maintained neatness and cleanliness throughout the store environment.
  • Processed payments and returned receipts, cash, coin and cards to customers.

Medical Records Clerk

Buffalo spine and sports
Amherst, NY
03.2009 - 06.2010
  • Reviewed patient charts for accuracy and completeness.
  • Processed incoming medical records requests.
  • Maintained a secure filing system for confidential documents.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
  • Assisted in the development of policies and procedures related to the maintenance of accurate medical records.

Assistant Store Manager

Rainbow Shops
Buffalo, NY
11.1998 - 06.2008
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Mckinley High School
Buffalo, NY
06-1998

Skills

  • Status Updates
  • [Product or Service] support
  • Order Management
  • Customer service excellence
  • Interdepartmental communication
  • Client Engagement
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Cost Reduction
  • Task Delegation
  • Product and service knowledge
  • Sales monitoring
  • Schedule oversight
  • Strategic Planning
  • Contract Management
  • Policy Enforcement
  • Customer Relations
  • Staff Supervision
  • Orientating and training
  • Marketing knowledge
  • Retail Operations Management

Timeline

Customer Service Lead

TOPS MarketLLC
11.2017 - Current

Lead Sales Associate

Tim Hortons
02.2011 - 03.2015

Medical Records Clerk

Buffalo spine and sports
03.2009 - 06.2010

Assistant Store Manager

Rainbow Shops
11.1998 - 06.2008

High School Diploma -

Mckinley High School

Similar Profiles

CREATE PROFILE
Stacey Geraci