Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacey Gerber

St. Louis,MO

Summary

Dedicated and results-oriented Executive Assistant with 10+ years of experience and a proven track record of supporting key leadership and enhancing organizational efficiency. Adept at managing complex calendars, coordinating high-profile meetings, and handling confidential information with discretion. Known for exceptional communication and interpersonal skills, fostering positive relationships with both internal and external stakeholders. Highly organized and detail-oriented, able to prioritize tasks effectively to meet tight deadlines. Resourceful problem solver with a proactive and can-do attitude, consistently exceeding expectations in fast-paced and dynamic environments. Energetic and adaptable, with a commitment to maintaining a high standard of professionalism and integrity. Seeking to contribute my expertise to a dynamic team, driving operational excellence and supporting the achievement of organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Executive Assistant

McCarthy Building Companies Inc.
08.2019 - Current
  • Executive support for Senior Vice Presidents, and Vice Presidents of assigned business unit.
  • Partner with executives and manage up to increase their effectiveness and efficiency.
  • Handled confidential and sensitive information with discretion and the utmost integrity.
  • Extensive high-level management of executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Executive support with email and phone communication, monitoring email inboxes and prioritizing, notating, and following up on emails and calls.
  • Organize and coordinate internal and external conferences, seminars, special events, meetings, lunches/dinners, interviews, fundraising events, team builds, etc.
  • Project manage the administration of key executive initiatives to ensure that they are completed with high quality and within the deadline.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Compose and produce a variety of business correspondence, reports, confidential documents and/or forms.
  • Facilitated training and onboarding for incoming office staff of the business unit.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Updated and maintained confidential databases and records including labor tracking software.
  • Worked with leadership group to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for leadership group.
  • Streamlined operations and prioritized tasks, allowing leadership to increase productivity.
  • Review and process invoices and check requests.
  • Oversaw use and tracking of company credit card.
  • Took notes and dictation at leadership meetings.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assist in training and development of office administrative assistant, including presenting at peer groups and trainings.

Customer Service Specialist

Carboline Company
09.2018 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.

Office Administrator

Mueller Prost (now Wipfli)
01.2017 - 09.2018
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Administrative Assistant

Murphy Company
12.2011 - 01.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

Specialized Associate Degree - Business Administration

Hickey Collage
Maryland Heights, MO
10.2011

Skills

  • Strategic Planning
  • Database Management
  • Quality Control
  • Project Oversight & Management
  • Presentation Development
  • Social Media Knowledge
  • Advanced MS Office Suite
  • Strong Problem Solver
  • Interpersonal Communication
  • Business Correspondence
  • Executive Support
  • Travel Coordination
  • Information Confidentiality
  • Schedule & Calendar Management & Planning
  • Meticulous Attention to Detail
  • Organizational Skills
  • Team Collaboration
  • Process Improvement
  • Adaptability
  • Critical Thinking
  • Multitasking Abilities
  • Time Management
  • Email Management

Certification

Notary Public - State of Missouri - ID 18594002

Timeline

Executive Assistant

McCarthy Building Companies Inc.
08.2019 - Current

Customer Service Specialist

Carboline Company
09.2018 - 08.2019

Office Administrator

Mueller Prost (now Wipfli)
01.2017 - 09.2018

Administrative Assistant

Murphy Company
12.2011 - 01.2017

Specialized Associate Degree - Business Administration

Hickey Collage

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Stacey Gerber