Stacey Gilley
Stockbridge,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Matt’s Warehouse
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Big Box Retailer Merchandiser
Frito Lay
01.2018 - 12.2022
- Merchandise products from backroom of large retail chains to salesfloor shelves, rotation of products and display execution and upkeep
- Trained new employees for prospective duties required
- Interact with store management to obtain space for new products and displays
- Inventory control to maintain sales and prevent losses.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Customer Service Representative
Amazon Remote
01.2016 - 01.2018
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative/Assistant Manager
Family Dollar
10.2015 - 01.2016
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Fielded customer questions regarding available merchandise, sales and current prices
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Managed and supervised employees and executed day-to-day store operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Manager
CVS Pharmacy
07.2009 - 10.2015
- Supported store managers within three locations to increase monthly sales revenue by over 25% and reduced profit loss of one location by 45%
- Recruited, hired, and trained and managed 10+ associates, developing them into productive team members
- Planned and implemented all seasonal displays meeting and exceeding company expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Business Management
American Intercontinental University
05.2009
Skills
- Employee Management
- Decision making
- Marketing Strategy
- Store Operations
- Staff Training and Hiring
- Expense Management
- Customer Service
- Verbal and Written Communication
- Resolving Problems and Incidents
- Retail Sales
- Answering Phones
- Computer Skills
- Inventory management
- Customer Support Needs
- Refund Processing
- Financial Management
- Cost Control
- Avid Pro Tools
- Staff Management
Timeline
Assistant Manager
Matt’s Warehouse
06.2023 - Current
Big Box Retailer Merchandiser
Frito Lay
01.2018 - 12.2022
Customer Service Representative
Amazon Remote
01.2016 - 01.2018
Customer Service Representative/Assistant Manager
Family Dollar
10.2015 - 01.2016
Assistant Manager
CVS Pharmacy
07.2009 - 10.2015
Associate of Science - Business Management
American Intercontinental University
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