Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Grant

The Bronx,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Mail Carrier

USPS
Harlem , NY
11.2016 - Current
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Routed all classes of mail in sequence of delivery along established route.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Obtained receipts for registered and certain insured mail.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Sold stamps and money orders to mail customers along daily route.
  • Delivered various types of mail on routes according to strict timelines.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Delivered mail to residents and business within assigned area.
  • Scanned labels on letters or parcels to confirm receipt.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Bundled mail in preparation for delivery or transportation to relay boxes.

Supervisor

USPS
Harlem , NY
08.2021 - 11.2023
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Coached staff members to develop long-term career goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Supervisor

Chester Maylone
Cypress, TX
11.2015 - 02.2016
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed key performance indicators to identify effective strategies.

Education

High School Diploma -

Cornerstone Christian Correspondence School?
George, IA
06.1999

Associate of Arts - Business

Cypress College
Cypress, CA

Skills

  • Mail Sorting
  • Vehicle Inspections
  • High-Priority Mail
  • Route Planning
  • Insured Mail Procedures
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Data Management
  • Relationship Building
  • Maintenance & Repair
  • Customer Service
  • Active Listening
  • Organizational Skills
  • Reliable & Trustworthy
  • People Skills
  • Team Management
  • Basic Math
  • Conflict Resolution
  • Microsoft Office
  • Good Work Ethic
  • Team Building
  • Supervision & Leadership
  • Flexible Schedule
  • Computer Skills
  • Critical Thinking

Timeline

Supervisor

USPS
08.2021 - 11.2023

Mail Carrier

USPS
11.2016 - Current

Supervisor

Chester Maylone
11.2015 - 02.2016

High School Diploma -

Cornerstone Christian Correspondence School?

Associate of Arts - Business

Cypress College

Similar Profiles

CREATE PROFILE
Stacey Grant