Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Green

Wakeman,Ohio

Summary

Seasoned Medical Receptionist with a proven track record at Mercy Health Hospital, showcasing exceptional organizational and planning skills alongside compassionate patient communication. Excelled in patient registration and insurance processing, significantly enhancing patient satisfaction and office efficiency. Demonstrates a unique blend of relationship-building abilities and detail-oriented prowess, contributing to a streamlined healthcare experience.

Overview

15
15
years of professional experience

Work History

Medical Receptionist

Mercy Health Hospital
Lorain, OH
09.2019 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Informed patients of financial responsibilities prior to rendering services.
  • Properly counted cash, closed the cash drawer, and prepared bank deposits through DTS.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Scheduled Botox and infusions for patients based on physician orders.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Helped with getting patients' financial assistance for specialty medications.
  • Submitted prior authorizations through CoverMyMeds.

Medical Receptionist

Neurology Center
Lorain, OH
05.2016 - 09.2019
  • Scheduled and confirmed patient appointments for appointments in busy Neurology office with 3 providers
  • Interviewed patients to collect medical information and insurance details
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Took messages from patients and relayed to the appropriate staff
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
  • Observed strict HIPAA guidelines at all times according to company policy
  • Managed a multi-line phone system and greeted all patients
  • Straightened up the waiting room so that it remained neat and organized
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
  • Greeted and checked in patients, updating patient information in computer system.

Patient Care Assistant

Mercy Health, Lorain
Lorain, OH
05.2010 - 05.2016
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team
  • Contributed to unit improvements by providing cost-effective care in line with performance targets
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics
  • Obtained vital signs
  • Documented information in patient charts and communicated status updates to the care team
  • Supported unit efficiency by maintaining current and accurate clerical paperwork
  • Promoted patient comfort by quickly responding to calls and handling diverse needs
  • Documented patient intake and dietary requirements and assisted with feeding
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
  • Collected and labeled urine specimens to prepare for delivery to laboratory
  • Performed minor housekeeping tasks, including making beds and cleaning side tables to keep patient areas clean and sanitized
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Responded to bell or light signal calls to assist patients with needs

Education

Some College (No Degree) - Nursing

Lorain County Community College
Elyria, OH

Skills

  • Oral and written communication
  • Telephone etiquette
  • Patient callbacks
  • Relationship building
  • Speaking clearly
  • Organization and planning
  • Charting
  • Setting appointments
  • Petty cash management
  • Multitasking Abilities
  • Problem-solving abilities
  • Patient Registration
  • Patient consent verification
  • Schedule patients
  • Answer telephones
  • Health insurance processing
  • Detail Oriented

Timeline

Medical Receptionist

Mercy Health Hospital
09.2019 - Current

Medical Receptionist

Neurology Center
05.2016 - 09.2019

Patient Care Assistant

Mercy Health, Lorain
05.2010 - 05.2016

Some College (No Degree) - Nursing

Lorain County Community College

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Stacey Green