Stacey Green

Responsibilities include:

• Overseeing daily office operations, managing emails, phone calls and visitors to the office.
• Coordinating and scheduling meetings for multiple employees.
• Providing clerical support to the Director of Quality and Infection Prevention manager.
• Assisting with performance monitoring and physical environment through audits.
• Promptly responding to customer complaints, trying to ensure that quality standards are adhered to.
• Participating in workshops and in-service meetings to enhance personal growth and professional development.
• Patient advocacy and coordination with other departments in an effort to meet patient expectations and give them a positive experience.
• Meeting minutes.
• Preparing for and assisting with regulatory visits from DNV, DOH and OMH.
• Maintaining strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.

• Facilitated timely release of patient information in compliance with HIPAA regulations.
• Reviewed and processed requests for medical records, ensuring accuracy and confidentiality.
• Collaborated with healthcare providers to clarify information requests and resolve discrepancies.
• Maintained up-to-date knowledge of state and federal regulations regarding health information management.
• Reduced errors in released records by thoroughly reviewing documentation before submission.
• Date stamped requests and highlighted pertinent data to facilitate processing.
• Collaborated with team members to share knowledge, improve processes, and foster a positive work environment.
• Handled phone calls from attorneys, insurance companies and patients.
• Completed certifications and notarization of documents for court and legal purposes.
• Reproduced protected health information by using data extraction and file management techniques.
• Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
• Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
• Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
• Developed strong relationships with external clients, enhancing collaboration on complex cases requiring comprehensive record releases.
• Increased customer satisfaction levels through prompt responses to inquiries and effective resolution of concerns.
• Maintained accuracy, completeness, and security for medical records and health information.

• Transcribed medical dictations with high accuracy and attention to detail, including ER reports, acute inpatient reports, radiology reports and operative reports.
• Maintained up-to-date knowledge of medical terminology and industry standards for compliance.
• Corrected grammar, spelling, and syntax mistakes in medical records.
• Accurately documented medical dictation to record patient care records.
• Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Improved turnaround time for report generation by efficiently managing transcription tasks.
• Demonstrated excellent skills to understand diverse accents and dialects.
• Referred to variety of medical sources to prevent mistakes in medical terms.
• Recorded information using word processing, dictation and transcription software and equipment.
• Translated medical jargon into correct terminology.
• Reviewed reports for clarity, consistency, and compliance with regulations.

• Assisted customers with product selection and inquiries, enhancing overall shopping experience.
• Maintained organized merchandise displays to promote sales and improve customer accessibility.
• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
• Developed positive relationships with repeat customers, fostering brand loyalty and retention.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Operated cash register efficiently, processing payments and handling transactions with precision.
• Collaborated with team members to ensure store cleanliness and organization.
• Worked the service desk, with responsibilities that included handling of returns, cashing checks and lottery sales
• Head cashier responsibilities included training, balancing registers, opening and closing of the store and addressing customer concerns