Stacey Gregorio
Brooklyn,NY
Summary
Results-driven front desk operations professional with a strong track record in delivering exceptional customer service. Known for effective communication and collaboration across all organizational levels, promoting a cohesive work environment. Demonstrates impressive organizational skills and multitasking abilities that enhance operational efficiency. Committed to supporting team success and achieving office objectives with a patient-oriented approach.
Overview
8
8
years of professional experience
Work History
Client Communications Specialist
Schwarzman Animal Medical Center
New York, NY
07.2023 - Current
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify and resolve issues.
- Managed appointment scheduling while documenting customer interactions to monitor inquiries, challenges, and outcomes.
- Adhered to security standards while managing patient records.
- Collected deposits, processed invoice payments, and presented alternative payment options to clients, in addition to outlining the terms and conditions.
- Consistently achieved monthly KPI objectives through focused client engagement.
- Conduct oneself in a confident, professional, and empathetic manner consistent with AMC Core Values.
Dental Assistant
COLUMBIA UNIVERSITY MIDTOWN
NY, NY
01.2023 - 04.2023
- Provided chair-side assistance for a team of 11 dental providers (general dentistry, orthodontics, prosthodontics, endodontics, periodontics, oral surgery, and dental pathology).
- Arranged dental tools and materials prior to operations.
- Prepared diagnostic imaging for evaluation.
- Captured preliminary dental impressions for restorative treatment.
- Sterilized instruments according to established guidelines and protocols.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Fostered patient retention by consistently delivering compassionate service.
- Applied effective communication strategies to positively enhance clients' experience of care, and promote continuity of dental care.
Dental Assistant
DAMIAN FAMILY CARE CENTERS
Queens, NY
08.2017 - 12.2022
- Managed and coordinated the schedule for a team of three dental providers (general dentistry).
- Provided chair-side assistance during dental procedures.
- Arranged dental tools and materials prior to operations.
- Prepared diagnostic imaging for evaluation.
- Captured preliminary dental impressions for restorative treatment.
- Sterilized instruments according to established guidelines and protocols.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Fostered patient retention by consistently delivering compassionate service.
- Applied effective communication strategies to positively enhance clients' experience of care, and promote continuity of dental care.
Education
Certificate - Dental Assistant
CUNY HOSTOS
Bronx, NY06.2016
Skills
- Skilled in Microsoft Word and Outlook
- Familiar with Epic, EClinicalWorks, Cornerstone, and Instinct software
- Knowledgeable in medical, dental, and veterinary terminology
- Customer service: Strong interpersonal skills, with a client-first attitude
- Multitasking capability: Able to manage multiple phone lines, patient registration, scheduling, and competing priorities
- Communication: Able to communicate clearly and concisely with internal teams, managers, and customers
- Task prioritization: Efficient, detail-oriented, and organized
- Stress management: Calm and effective under pressure
References
References available upon request.
Timeline
Client Communications Specialist
Schwarzman Animal Medical Center
07.2023 - Current
Dental Assistant
COLUMBIA UNIVERSITY MIDTOWN
01.2023 - 04.2023
Dental Assistant
DAMIAN FAMILY CARE CENTERS
08.2017 - 12.2022
Certificate - Dental Assistant
CUNY HOSTOS
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