Stacey Guthrie
Nowata,OK
Summary
Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Board of County Commissioners Secretary
Nowata County
10.2021 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assistant Manager
Sonic Drive In
05.2017 - 09.2021
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Barista and Cashier
Compass Group Management
06.2013 - 08.2014
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated cash register for cash, check and credit card transactions with accuracy.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Manager
Sonic Drive In
04.2011 - 05.2013
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Hired, trained and mentored staff to maximize effectiveness.
- Accomplished multiple tasks within established timeframes.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated new products, procedures and techniques to employees.
- Trained new employees in specific job requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Cake Decorator and Cashier
Reasors Grocery Store
03.2007 - 02.2011
- Worked with customers to define cake vision based on color, theme, size and price.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Managed material inventory and ordered new materials when needed.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Recorded and maintained accurate supplies lists for clients' projects.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Accurately packaged and priced each product according to Reasor's pricing procedures.
- Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task.
- Operated cash register and handled cash, credit card and check transactions.
- Provided exemplary customer service to patrons daily in high-volume shopping center location.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Weighed, boxed and wrapped bakery products.
Education
High School Diploma -
Oologah-Talala High School
Oologah, OK05.2008
Skills
- Employee performance evaluations
- Staff Supervision
- Inventory purchasing
- Staff Management
- Operations management
- Sales growth
- Customer Service
- Organization
- Keyboarding skills
- File Management
- Supply Restocking
- Supply Ordering
Timeline
Board of County Commissioners Secretary
Nowata County
10.2021 - Current
Assistant Manager
Sonic Drive In
05.2017 - 09.2021
Barista and Cashier
Compass Group Management
06.2013 - 08.2014
Manager
Sonic Drive In
04.2011 - 05.2013
Cake Decorator and Cashier
Reasors Grocery Store
03.2007 - 02.2011
High School Diploma -
Oologah-Talala High School
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