Stacey Haas

• Oversee the Organizational Rewards and Recognition Program, creating strategies to acknowledge and celebrate employee contributions, resulting in improved employee morale and retention.
• Coordinate multiple staff appreciation events annually, managing logistics for over 5,000 guests, including venue selection, scheduling, vendor management, and ensuring a seamless guest experience.
• Develop and deliver Welcome Session Orientation content to new hires, facilitating a smooth onboarding process, and aligning employees with organizational culture and values.
• Trained and certified as a facilitator to lead interactive learning sessions, empowering managers and teams to develop the necessary skills for success.
• Design and implement new leadership development programs, targeting high-potential employees, and preparing them for future leadership roles within the organization.
• Deliver customer service standards training to all new team members and MCW physician partners, enhancing service delivery, and ensuring consistency in patient interactions across the organization.

Created and presented educational material on various organizational topics, including employee engagement, leadership, and service excellence, ensuring the content was engaging, accessible, and aligned with organizational goals.

• Strong background in coaching, customer service content creation, patient and family engagement, and data-driven decision-making.
• Adept at validating and promoting cultural expectations, creating impactful learning resources, and presenting actionable insights to improve patient experience and organizational performance. Proven ability to collaborate with cross-functional teams and stakeholders to foster excellence in service delivery.
• Implemented process improvements to increase efficiency and reduce costs
• Developed and implemented specialized procedures for customer service operations in partnership with leadership teams. Examples are rounding conversations, facilitated simulations and developed curriculum for courses.
• Collaborated with Human Resources and Organizational Development Business Partners to develop effective coaching strategies/Monitored and analyzed key measurements of performance related to supporting leader action plans to drive results

• Managed a $4 million budget for the Patient Access department, ensuring financial targets were met while maintaining operational efficiency and quality service delivery.
• Supervised and developed a team of 58 direct reports across 7 locations, including hiring, training, performance management, and fostering a positive work environment.
• Led the successful implementation of patient-centered scheduling, improving patient satisfaction, streamlining appointment processes, reducing wait times, and increasing overall efficiency.
• Developed and executed various initiatives to optimize patient access, including new workflow processes, technology integration, and staff training, resulting in enhanced operational performance.
• Monitored and reported on key performance metrics such as patient wait times, appointment scheduling accuracy, and patient satisfaction, ensuring continuous improvement.