Seeking employment that allows as a person like to grow professionally, While being able to utilize all the skills in Computers and Clerical or Administrative experience for the betterment of the organization with the Best use of dedication, determination and resourcefulness. Full-Service Computer Technician handles everything from PC on-boarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level a position. Ready to help team achieve company goals.
Hi, I’m
Stacey Hagy
Fayetteville,TN
Summary
Overview
11
years of professional experience
8
years of post-secondary education
Work History
Self
Run Background Checks
05.2022 - Current
Job overview
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Notary
TN Notary
04.2022 - Current
Job overview
- Increased customer service success rates by quickly resolving issues.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Met with clients to witness signings.
- Checked client identification to maintain compliance with state legal requirements.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Completed daily logs for management review.
- Attended public notary seminars to stay informed of updates to relevant laws and regulations.
- Set up and managed appointments for client notary services.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Checked documents and identifying credentials for all parties.
- Checked documents for accuracy and correct signing before notarizing.
- Updated journal with names and dates for permanent record.
- Proofread and edited documents for accuracy and grammar.
- Maintained accurate records of all documents notarized to support accurate record keeping and reporting requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked flexible hours across night, weekend and holiday shifts
- Organized and detail-oriented with a strong work ethic
Dispatch
Zippy Transport
10.2020 - 07.2023
Job overview
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
Helen Walker
Business & Office Manager, Business Manager
08.2018 - 02.2020
Job overview
- Responsible for overall operations for a Busy, successful, sales and marketing
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and maintained data warehouses and data marts to support business operations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated standard and custom reports to provide insights into business performance.
Mr . Howard Davis
Office Manager
05.2013 - 10.2018
Job overview
- Duties consisted of reconciliation and maintenance , invoicing and billing, obtaining contracts, inventory Control and ordering
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed office operations while scheduling appointments for department managers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Jeffrey Jones
Customer Service Representative
07.2012 - 03.2014
Job overview
- Provided customer assistance resolving and assisting with Technical support
- Participated in sales campaign
- Sought ways to improve processes and services provided.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Tracked customer service cases and updated service software with customer information.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Developed and updated databases to handle customer data.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Southern Illinois University CarbondaleCarbondale, IL
Associate of Science from Computer Science & Business
05.1995 - 02.1999
University Overview
John A Logan CollegeCarterville, IL
Associate of Arts
02.1995
University Overview
Hurst High SchoolHurst, IL
High School Diploma
06.1982 - 09.1986
University Overview
Skills
- Quality Assurance Controls
- Network Security Measures
- Software Application Testing
- Computer Hardware Knowledge
- Issue Resolution
- Technical Support
- Computer Configurations
- Hardware and Software Installation
- Operating System Testing
- Computer Imaging
- Desktop and Laptop Installations
- Virus and Malware Prevention
- Microsoft Office
- Apple IOS
- Network Component Installations
- Virus Detection Software
- Computer Troubleshooting
- Data Recovery
- System Upgrades
- Install Software
- Notary Public
- Customer Satisfaction
- Service Quality
Timeline
Run Background Checks
Self
05.2022 - Current
TN Notary
Notary
04.2022 - Current
Zippy Transport
Dispatch
10.2020 - 07.2023
Business & Office Manager, Business Manager
Helen Walker
08.2018 - 02.2020
Office Manager
Mr . Howard Davis
05.2013 - 10.2018
Customer Service Representative
Jeffrey Jones
07.2012 - 03.2014
Southern Illinois University Carbondale
Associate of Science from Computer Science & Business
05.1995 - 02.1999
Hurst High School
High School Diploma
06.1982 - 09.1986
John A Logan College
Associate of Arts
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