Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Hairston

Summary

Accomplished Supervisor at Trinity Technology Group, adept in Operations Management and Staff Motivation, significantly enhanced team productivity and customer satisfaction. Leveraged complex problem-solving and policy enforcement skills to streamline processes, achieving a harmonious work environment and maintaining high safety standards.

Overview

9
9
years of professional experience

Work History

Supervisor Transportation Security Officer

Trinity Technology Group
05.2017 - 06.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Lead Transportation Security Officer

Trinity Technology Group
03.2016 - 04.2017
  • Managed team of trained security professionals engaged in anti-terrorism activities.
  • Safeguarded transportation operations at commercial airports.
  • Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
  • Established a positive work environment through strong leadership skills and open communication channels among team members.
  • Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
  • Maintained accurate records of employee performance evaluations, providing constructive feedback for improvement opportunities.
  • Participated in ongoing professional development courses to stay current on industry trends and best practices within transportation security field.

Transportation Security Officer

Trinity Technology Group
02.2015 - 03.2016
  • Oversaw daily checkpoint operations of the airport, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Assisted in reducing wait times for passengers by executing swift and accurate security checks.
  • Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
  • Developed and maintained positive rapport with passengers and other airport personnel.

Security Officer

Securitas Security
07.2012 - 01.2015

I performed gate guard duties at condo establishments verifying visitors and venders.

I patrolled properties,serving as a general security presence and visible deterrent to crime.

I reported any incidents, accidents and medical emergencies to law enforcement.

I responded to any calls and complaints involving noise disturbances, theft, accidents and hazard reports.

I also worked events and performed guard duties at banks and factories.

Security Officer

U.S Security
10.2011 - 05.2012

Performed patrol, in and around the posts and served as a general security presence and visible deterrent to crime and rule infractions.

I would report all incidents or accidents to medical emergencies or law enforcement.

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.

I checked all passes and credentials of persons seeking to enter the property.

Continuously monitored security cameras and fire, building and alarm systems

Security Officer

L.A.W.S International Inc
06.2010 - 09.2011

I would patrol my assigned posts and would serve as a general security presence and visible deterrent to crime and rule infractions.

I would report any incidents, accidents and medical emergencies to law enforcement.

Answered alarms and investigated disturbances.

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.

I would investigate any calls and complaints involving fire, theft, accident and hazard reports

Education

Associate of Science - Criminal Justice

Seminole State College of Florida
Sanford, FL
12.2014

Technical Certificate - Criminal Justice Technology Specialist

Seminole State College of Florida
Sanford, FL
12.2014

Vocational - Law Enforcement

Seminole State College of Florida
Sanford, FL
05.2014

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Staff Development
  • Staff Discipline
  • Processes and procedures
  • Operations Management
  • Project Management
  • Policy Enforcement

Timeline

Supervisor Transportation Security Officer

Trinity Technology Group
05.2017 - 06.2019

Lead Transportation Security Officer

Trinity Technology Group
03.2016 - 04.2017

Transportation Security Officer

Trinity Technology Group
02.2015 - 03.2016

Security Officer

Securitas Security
07.2012 - 01.2015

Security Officer

U.S Security
10.2011 - 05.2012

Security Officer

L.A.W.S International Inc
06.2010 - 09.2011

Associate of Science - Criminal Justice

Seminole State College of Florida

Technical Certificate - Criminal Justice Technology Specialist

Seminole State College of Florida

Vocational - Law Enforcement

Seminole State College of Florida
Stacey Hairston