Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacey Hankins

Lebanon,TN

Summary

Adept at enhancing pharmacy operations, my tenure at CVS Pharmacy showcased my problem-solving skills and proficiency in medication dispensing. Leveraging HIPAA knowledge and insurance billing expertise, I significantly improved service quality and patient care. My approach, blending meticulous accuracy with empathetic customer service, consistently elevated customer satisfaction and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS Pharmacy
05.2023 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.

birth of child

05.2021 - 05.2023
stayed home with children for two years after birth.

Day Port

Corporate Contracting
01.2019 - 05.2021
  • Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
  • Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
  • Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
  • Prevented pest infestations by diligently removing trash and food waste from common areas daily.
  • Ensured timely completion of duties through effective time management and prioritization skills.
  • Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
  • Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
  • Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.

Day Care Worker

Wilson County Schools
07.2018 - 02.2019
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Meticulously sanitized toys and play equipment.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.

Pharmacy Technician

Walgreen's Pharmacy
04.2015 - 08.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Education

High School Diploma -

Mt. Juliet High School
Mount Juliet, TN
05.2006

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Medication names
  • Drug classification

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

CVS Pharmacy
05.2023 - Current

birth of child

05.2021 - 05.2023

Day Port

Corporate Contracting
01.2019 - 05.2021

Day Care Worker

Wilson County Schools
07.2018 - 02.2019

Pharmacy Technician

Walgreen's Pharmacy
04.2015 - 08.2018

High School Diploma -

Mt. Juliet High School

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Stacey Hankins