Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Hannah

Omega,GA

Summary

Proven leader in relationship building and staff development, with a track record of enhancing efficiency and customer satisfaction at Lowe's Home Improvement. Skilled in relationship management and technical troubleshooting, I excel in fostering teamwork and innovation, achieving significant improvements in business processes and safety standards.

Overview

19
19
years of professional experience

Work History

Owner/Operator

Bulldogs Lawncare
03.2005 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Operated with safety and skill to avoid accidents and delays.

Department Supervisor

Lowes Home Improvment
06.2016 - 06.2024
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Handled cash register, returns, and refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Landscape Crew Team Leader

Moultrie Housing Authority
05.2011 - 06.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Recreation Program Coordinator

Bethel Baptist Church
01.2007 - 05.2011
  • Developed positive and productive relationships with kids, parents and staff.
  • Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
  • Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
  • Evaluated program success through participant feedback surveys, using insights to inform future improvements in activity offerings.
  • Planned, promoted and executed more than 25 events each year.
  • Implemented risk management strategies during recreational activities to minimize incidents and ensure participant safety at all times.
  • Researched, planned, and organized mentally stimulating activities for individuals between ages of 4 and 90.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Negotiated with vendors for equipment and supplies, ensuring high-quality materials were available at cost-effective prices.
  • Assisted in preparing recreational materials and supplies for each activity.

Education

Some College (No Degree) - Business

Darton College
Albany, GA

High School Diploma -

Sherwood Baptist Christian School
Albany, GA
05.1992

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Personnel Management
  • Relationship Management
  • Strong Work Ethic
  • Accurate record keeping
  • Teamwork and Collaboration
  • Desktops, Laptops, and Mobile Devices

Timeline

Department Supervisor

Lowes Home Improvment
06.2016 - 06.2024

Landscape Crew Team Leader

Moultrie Housing Authority
05.2011 - 06.2016

Recreation Program Coordinator

Bethel Baptist Church
01.2007 - 05.2011

Owner/Operator

Bulldogs Lawncare
03.2005 - Current

Some College (No Degree) - Business

Darton College

High School Diploma -

Sherwood Baptist Christian School

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Stacey Hannah