Stacey Harris
Denver,Co
Summary
A seasoned entrepreneur, I excelled as the Owner of The Glass House Optical, enhancing customer satisfaction and retention through expert relationship building and strategic business management. Leveraging skills in operations management and negotiation, I spearheaded initiatives that significantly boosted brand visibility and team performance, embodying a results-driven leadership approach.
Overview
3
3
years of professional experience
Work History
Owner
The Glass House Optical
07.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Bachelor of Arts - Journalism, Broadcast
California State University - Sacramento
Sacramento, CA01.2017
Associate of Arts - Nursing
College of The Sequoias
Visalia, CA06.2005
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Business Planning
- Staff Management
- Marketing
- Team Oversight
- Staff hiring
- Business launch
- Negotiation
- Employee Development
- Decision-Making
- Customer Service
- Attention to Detail
- Scheduling
- Effective leader
- Desktops, Laptops, and Mobile Devices
- Employee Relations
- Customer Retention
- Employee Scheduling
- Inventory Tracking and Management
- Purchasing and planning
- Records Organization and Management
- Schedule Management
- Business Leadership
- Inventory Management
- Inventory Control
Timeline
Owner
The Glass House Optical
07.2021 - Current
Bachelor of Arts - Journalism, Broadcast
California State University - Sacramento
Associate of Arts - Nursing
College of The Sequoias