STACEY HARRIS

• Manage patient check-in/out and schedule follow-ups.
• Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
• Coordinate in-office and off-site procedures, optimizing provider schedules.
• Handle billing inquiries and collect payments, running end of day reports.
• Facilitate medication refills and referrals, enhancing patient care continuity.
• Assisted patients with billing inquiries and balance issues, providing empathetic support and enhancing overall patient experience.
• Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
• Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
• Followed up with patients to reschedule missed appointments.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.

Managed front office operations, enhancing client satisfaction through efficient service.

Developed marketing strategies, resulting in increased client engagement and brand visibility.
Coordinated promotional events, achieving notable attendance and positive feedback.
Coordinated with therapists to streamline patient intake processes, fostering teamwork and ensuring a smooth experience.
Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.

Maintained a well-organized front office environment, contributing to a positive patient experience.

Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.

Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.

Assisted with budget tracking and expense reporting, ensuring marketing activities remained within financial constraints.

Increased brand visibility by developing and distributing marketing materials across various platforms.

• Coordinate patient authorizations, ensuring compliance with insurance requirements.
• Facilitate communication with insurance agencies, enhancing claim accuracy.
• Schedule patient appointments, optimizing clinic workflow.
• Assist in marketing initiatives, attracting new patients to the clinic.
• Support office management, contributing to effective team operations.
• Streamlined patient authorization processes, ensuring compliance with insurance requirements, leading to smoother patient admissions and increased operational efficiency.
• Collaborated with insurance agencies to verify patient coverage, significantly reducing authorization turnaround times and enhancing patient satisfaction.
• Coordinated marketing events to attract new patients, resulting in marked growth in clinic visits and improved community engagement.
• Assisted front desk operations by effectively managing patient check-ins and scheduling, fostering a welcoming environment and optimizing workflow.
• Monitored billing ledgers and addressed patient claims inquiries, maintaining financial accuracy and ensuring timely resolution of payment issues.