Stacey Harris
New Braunfels,United States
Summary
Outgoing manager offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 30 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Highly responsible and reliable. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Overview
26
26
years of professional experience
Work History
Stock Room Associate
Vitesco Technology
Seguin, TX
05.2020 - Current
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Shelved new and returned inventory according to proper storage procedures.
Receiving Technician
Continental Technology
Seguin, TX
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained a clean and organized receiving area, contributing to a safe working environment and streamlined workflows.
- Participated in ongoing professional development opportunities to stay current on industry best practices for efficient receiving operations.
- Expedited processing of incoming shipments by promptly sorting, unpacking, and verifying contents against purchase orders.
- Facilitated seamless handoff of received goods to other departments for further processing or storage, optimizing workflow continuity.
Shift Manager
Wendys
Seguin, TX
03.2016 - 09.2017
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Promptly reported complaints to a member of the management team.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served fresh, hot food with a smile in a timely manner.
- Communicated clearly and positively with co-workers and management.
- Resolved guest complaints promptly and professionally.
- Served orders to customers at windows, counters and tables.
- Cut and chopped food items and cooked on a grill or in fryers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
- Accurately measured ingredients required for specific food items.
- Properly portioned and packaged take-out foods for customers.
- Quickly and efficiently processed payments and made accurate change.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Mod/server
Danny's
New Braunfels, TX
11.2008 - 04.2011
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Skillfully anticipated and addressed guests' service needs.
- Consistently adhered to quality expectations and standards.
- Delivered exceptional, friendly and fast service.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Effectively used items in stock to decrease waste and profit loss.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Correctly calculated charges, issued bills and collected payments.
- Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.
- Checked in deliveries and signed off on products received.
- Prepared the buffet and salad bar for dinner service.
- Continually kept carpets and floor clear of debris.
- Maintained neat and attractive bakery food cases.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Promoted and endorsed the company to bring in new business.
Cook/server/mod
Ihop
New Braunfels, TX
02.2004 - 06.2008
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Answered questions about menu selections and made recommendations when requested.
- Promptly served all food courses and alcoholic beverages to guests.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted guests with making menu choices in an informative and helpful fashion.
Manager
Skillets
New Braunfels, TX
01.2000 - 02.2003
- Managed team of [num12ber] of professionals.
- Surpassed revenue goals in four consecutive quarters.
- Served as mentor to junior team members.
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Kaizen Tech
Vitesco Technology
Seguin, TX
06.2023 - Current
Education
GED -
J M Hanks High
El Paso, TX01.1985
Skills
- Hospitality etiquette
- Food preparation
- Customer service
- Time management
- Detail-oriented
- Food handling
- Memorizing menu items
- Point of Sale (POS) system operation
- Works well under pressure
- Interpersonal skills
- Sales techniques
- Food safety understanding
Timeline
Kaizen Tech
Vitesco Technology
06.2023 - Current
Stock Room Associate
Vitesco Technology
05.2020 - Current
Receiving Technician
Continental Technology
01.2018 - Current
Shift Manager
Wendys
03.2016 - 09.2017
Mod/server
Danny's
11.2008 - 04.2011
Cook/server/mod
Ihop
02.2004 - 06.2008
Manager
Skillets
01.2000 - 02.2003
GED -
J M Hanks High