Stacey Hasty
Crystal River,FL
Summary
Versatile and dynamic, with a proven track record at Plantation Adventure Center, enhancing customer satisfaction and streamlining operations. Excels in relationship building and problem-solving, significantly reducing queue times. Demonstrates adaptability and excellent communication, ensuring high-quality service across diverse roles.
Overview
33
33
years of professional experience
Work History
Dock Hand/Cashier
Plantation Adventure Center
12.2023 - 09.2024
- Developed rapport and fostered brand loyalty by offering personalized service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Monitored weather conditions closely, adjusting work plans accordingly to ensure safe operations at all times.
- Facilitated timely loading and unloading of vessels for increased turnaround speed.
Dock Master and Dock Manager
Freedom Boat Club Of Tampa Bay
06.2019 - 12.2023
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.
- Promoted a positive work environment by addressing employee concerns promptly and fostering teamwork.
- Scheduled workforce shifts strategically to optimize staffing levels while maintaining high-quality service standards.
- Ensured timely repairs for enhanced customer satisfaction by closely monitoring dock maintenance needs.
- Performed pre-shift and post-shift inspections of dock equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reported and established key performance metrics to monitor and meet company goals.
- Performed cleaning and maintenance duties as directed.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Helped members with their belongings on and off the boats. As well as members who needed physical help to board the vessel and leave the vessel.
- Educated members on local boating regulations and guidelines for safe navigation with in the area they were going to.
- Actively monitored weather conditions to provide timely updates and guidance to members during inclement weather events.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- Had daily inspections of vessels and equipment to ensure safety.
- Liaised with customers to determine vehicle issues and identify problems.
- Documented all work performed on vehicles and added to company system for reference.
- Coordinated between billing department and customers to resolve problems.
- Conducted test drives crafts, confirming proper operation.
Waitress and Food Prep
Just A Cupcake Bakery and Cafe
Dunnellon, FL
04.2017 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers.
- Assisted head chef in inventory management to avoid overstock and shortages.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Veterinary Receptionist
Broussard Veterinary Clinic
09.2008 - 06.2009
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Contributed to team meetings with suggestions for service improvements.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Passionate about learning and committed to continual improvement.
Receptionist and Medical Transcriptionist
Dr. Robert Silvera, Physiatrist and Rehabilitation
06.1991 - 01.1992
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Accurately documented medical dictation to record patient care records.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Resolved customer problems and complaints.
Education
Associate of Arts -
St. Johns River Community College
Palatka, FL05.1990
High School Diploma -
Palatka High School
Palatka, FL06.1989
Skills
- Dock Equipment Maintenance
- Teamwork and Collaboration
- Problem-Solving
- Willing to Learn
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Relationship Building
- Data Entry
Certification
- Registered Medical Transcriptionist (RMT) - Association for Healthcare Documentation Integrity (AHDI).
Timeline
Dock Hand/Cashier
Plantation Adventure Center
12.2023 - 09.2024
Dock Master and Dock Manager
Freedom Boat Club Of Tampa Bay
06.2019 - 12.2023
Waitress and Food Prep
Just A Cupcake Bakery and Cafe
04.2017 - 06.2019
Veterinary Receptionist
Broussard Veterinary Clinic
09.2008 - 06.2009
Receptionist and Medical Transcriptionist
Dr. Robert Silvera, Physiatrist and Rehabilitation
06.1991 - 01.1992
Associate of Arts -
St. Johns River Community College
High School Diploma -
Palatka High School
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