Summary
Overview
Work History
Education
Skills
Internship
Certification
Affiliations
Timeline
Generic

Stacey Hayden

Counselor
Hazard,KY

Summary

As a dedicated professional with a master's degree in counseling, I am eager to leverage my excellent communication and people skills in a counseling role. My educational background has equipped me with a solid foundation in counseling theory and practice. With my years of internship and experience working with diverse populations, I am committed to facilitating positive change and providing empathetic support. I am passionate about helping others and look forward to contributing my expertise to a team that shares this mission.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
6
6
Certifications

Work History

Travel Medical Assistant II

360Care
7 2021 - Current
  • Travel to different nursing homes daily to assist healthcare providers
  • Follow weekly schedule to meet with providers by 8:30 AM
  • Chart patient information accurately
  • Send consult notes to nursing home facilities
  • Provide End of Visit summaries to supervisor
  • Conduct ERG's and Zest testing on patients independently
  • Report test results back to providers.

Patient Care Navigator

ARH
08.2018 - 07.2021
  • Conduct monthly check-ins with patients to assess their medical needs
  • Coordinate appointments, medication refills, and medical equipment for patients
  • Advocate for patients to ensure necessary medical care and resources
  • Collaborate with healthcare providers and external organizations to support patient needs
  • Utilize communication skills to effectively liaise between patients and healthcare providers
  • Demonstrate empathy and compassion in interactions with patients
  • Problem-solve to address any barriers to accessing medical care and resources.

Certified Medical Assistant

Hazard ARH
01.2016 - 08.2018
    • Triage patients and assess their medical needs
    • Perform vital sign measurements including blood pressure, temperature, height, and weight
    • Input patient history and chief complaints into electronic medical records
    • Obtain preauthorization for surgical procedures and radiology tests
    • Schedule patient appointments and manage clinic flow
    • Assist healthcare provider in bedside procedures and treatments
    • Collaborate with medical team to provide high-quality patient care.

Phone Operations and Scheduling

Appalachian Heart Center UK Gill Heart Institute
08.2015 - 04.2016
  • Answered phones and directed calls
  • Scheduled appointments and tests
  • Verified insurance information
  • Utilized computer skills for data entry and scheduling
  • Demonstrated strong communication skills with patients and staff
  • Maintained attention to detail in verifying information
  • Utilized typing skills for accurate documentation
  • Demonstrated organization skills in managing appointments and schedules
  • Ability to multitask in a fast-paced environment.

Registration Clerk

Primary Care Centers
05.2015 - 08.2015
    • Registered patients and maintained accurate records
    • Answered phones and provided assistance to patients
    • Scheduled patient appointments and managed appointment calendar
    • Checked in and out patients efficiently
    • Verified insurance coverage and processed Copays
    • Utilized strong computer skills to input and retrieve patient information
    • Demonstrated excellent communication skills when interacting with patients and colleagues
    • Practiced active listening to understand patient needs and concerns
    • Organized patient files and paperwork effectively.

Registration Clerk

Hazard ARH Regional Medical Center
03.2011 - 04.2014
  • Assisted patients with filling out hospital forms, verified their medical histories, and confirmed insurance details
  • Responded to patients' inquiries and concerns, directing them to appropriate facility for their medical needs
  • Managed appointments and ensured patients received high-quality healthcare
  • Upheld patient confidentiality and managed records accurately
  • Ensured accurate documentation of patient information
  • Collaborated with healthcare providers to coordinate patient care
  • Maintained welcoming and organized reception area for patients
  • Participated in training sessions to stay updated on healthcare regulations and procedures
  • Safeguarded patient information in accordance with HIPAA regulations
  • Utilized electronic health record systems to input and retrieve patient data.

Education

Master of Education - Counseling And Human Development

Lindsey Wilson College
Columbia, KY
05.2022 - 04.2024

Bachelor of Arts - Human Services And Counseling

Lindsey Wilson College
Columbia, KY
08.2020 - 12.2021

Medical Assistant -

Choice MD Medical And Dental Training
London, KY
01.2016 - 05.2016

Skills

Listening Skills

Internship

Student Counselor in Training, Kentucky River Community Care-School Based Counseling

08/28/2023 - 12/8/2023

1/14/2024 - 4/22/2024


· Counseling Services:

Provided individual and group counseling to promote academic success, career planning, and personal/social development. Conducted classroom visitations to support student engagement and learning. Implemented a comprehensive counseling curriculum tailored to student needs.


· Collaboration and Teamwork:

Collaborated with teachers and staff to integrate support services within the school environment. Facilitated group therapy sessionsto address common student challenges. Administered standardized testing to evaluate student progress and needs.


· Behavioral Support:

Developed behavioral contracts to guide student conduct and expectations. Created functional behavioral assessments and behavioral intervention plans to manage and improve student behavior.


· Community and Peer Support:

Provided resources and information about community services available to students and families. Facilitated peer mediation sessions resolve student disputes amicably.


· Program Development and Implementation:

Successfully designed and executed counseling programs and workshops addressing students' academic, social, or emotional concerns.


· Student Progress and Development:

Demonstrated measurable improvements in students' well-being, academic performance, or behavior through targeted counseling interventions.


· Conflict Resolution:

Effectively mediated conflicts among students and facilitated conflict resolution sessions to maintain a harmonious school environment.


· Professional Relationships:

Built positive working relationships with teachers, administrators, and other school staff to enhance student support services.

Certification

AED Certification

Affiliations

American Counseling Association, 2023

Timeline

Master of Education - Counseling And Human Development

Lindsey Wilson College
05.2022 - 04.2024

Bachelor of Arts - Human Services And Counseling

Lindsey Wilson College
08.2020 - 12.2021

Patient Care Navigator

ARH
08.2018 - 07.2021

Medical Assistant -

Choice MD Medical And Dental Training
01.2016 - 05.2016

Certified Medical Assistant

Hazard ARH
01.2016 - 08.2018

Phone Operations and Scheduling

Appalachian Heart Center UK Gill Heart Institute
08.2015 - 04.2016

Registration Clerk

Primary Care Centers
05.2015 - 08.2015

Registration Clerk

Hazard ARH Regional Medical Center
03.2011 - 04.2014

Travel Medical Assistant II

360Care
7 2021 - Current
Stacey HaydenCounselor