Stacey Heggen
Fox River Grove,IL
Summary
Well-qualified HR professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Human Resources Manager
City Of Hope National Medical Center
01.2019 - Current
- HR leader overseeing functions of organization and its employees to plan, direct and coordinate administrative functions supporting hospital centralizations, workforce reductions, performance management process
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Talent Business Partner
Cancer Treatment Centers of America
01.2018 - 01.2019
- Experienced Human Resources professional who partners with organization's senior leadership to develop and direct an HR agenda that closely supports organizational goals
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
Talent Specialist
Cancer Treatment Centers of America
01.2014 - 01.2018
- Implemented effective onboarding programs to improve new hire retention and satisfaction rates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Conducted comprehensive job analyses, ensuring accurate job descriptions and requirements for successful candidate placement.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Sr. Administrative Assistant to Chief Information Officer/ Chief Strategy Officer/ VP Talent
Cancer Treatment Centers of America
01.2008 - 01.2014
- Provide high-level administrative support to senior executives of a national healthcare system that includes five regional hospitals throughout the United States
- Proven excellence in calendar management, meeting coordination, travel arrangement, detailed meeting minutes, organizational charts, and expense reimbursement/tracking
- Regularly participate in executive meetings and uphold confidentiality of company information
- Manage the office environment and assist in coordinating office moves and communication
- Manage recruiting, interview scheduling, onboarding, and training for new employees
- Involved with executing the first building “Daily Connection” meetings
- Managed Service Standards Kick-off Event
- Provided administrative support for the Reimagine Hub Team
- Service as the Information Technology Site Liaison for the Corporate office location
- Assist internal customers with project proposals and IT inquiries; provide basic IT support as needed
- Manage event logistics for hospital “Road Shows” that include executive meetings, large presentations, and trade show booths designed to roll out company strategy throughout the enterprise
- Provide planning, fund raising, and volunteer assistance for annual charity events such as “Cures AHEAD Charity Golf Invitational” and “Gateway Cures Gala”
- Respected and known for embodying a positive and helpful demeanor to all
- Committed to my team and helping remove barriers so they can focus on their important role in supporting systems for our physicians and clinical staff that serve our patients.
Executive Assistant, Store Administration
Yonkers/BonTon Inc.
08.2005 - 09.2008
- Provided administrative support to the Executive VP of Store Operations and Financial Planning, as well as his direct reports
- Managed account information including processing invoices and accounts payable
- Handled customer comments and complaints from the company website and voicemail
- Maintained the office supplies and general office upkeep.
Education
Bachelor of Arts - English
UNIVERSITY OF IOWA
Iowa City, IA12.2003
Skills
- Organizational Development
- Workforce improvements
- Human Resources Operations
- Workforce Planning
- Policy Enforcement
- Risk Management
- Employee Relations
- Employee Handbook Development
- Performance Assessment
- Leadership Development
- Training and mentoring
Timeline
Human Resources Manager
City Of Hope National Medical Center
01.2019 - Current
Talent Business Partner
Cancer Treatment Centers of America
01.2018 - 01.2019
Talent Specialist
Cancer Treatment Centers of America
01.2014 - 01.2018
Sr. Administrative Assistant to Chief Information Officer/ Chief Strategy Officer/ VP Talent
Cancer Treatment Centers of America
01.2008 - 01.2014
Executive Assistant, Store Administration
Yonkers/BonTon Inc.
08.2005 - 09.2008
Bachelor of Arts - English
UNIVERSITY OF IOWA
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