Stacey HELT
Sand Springs,OK
Summary
Friendly and knowledgeable Patient Service Representative with 19 years of specialization in Customer Service. Looking to further advance in health care administration. Able to learn new tasks quickly and proficient in growing key patient and employee relationships. Represent establishments with friendly, professional demeanor at all times. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. .
Overview
19
19
years of professional experience
Work History
Saint Francis/Warren Clinic
01.2014 - Current
- Super User
- Chosen to train other offices to help them learn Epic with checking in and out, loading and correcting insurance, and working all work-ques.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
Patient Service Representative, Lead
Warren Clinic
10.2011 - Current
- Currently working all incoming referrals and getting authorizations for in office procedures and high cost injectables
- Assisting with checking in and checking out as well as scanning all patient information including health information
- Interacting with patients via phone and in office
- Training all new PSR hires within as well as outside of the office if requested
- Working with drug reps that come in on reimbursement programs and information
- Managing and creating physician templates through-out the year
- Ordering front office supplies
- Managing all front desk work ques and reports
- Generating daily deposits and keeping an organized closet for finance
- Collecting authorizations for surgery and managing a spreadsheet.
Patient Access Scheduler
Saint Francis Hospital
11.2008 - 09.2011
- Scheduling all incoming orders for entire health system in a timely fashion meeting daily quota
- Reaching out to offices if patients do not schedule or have an issue with the test ordered.
- Performed various administrative tasks by filing, copying and faxing documents
Medical Records, Lead
Warren Clinic
06.2004 - 03.2008
- Training all new employees, Covering multiple positions when employees are out, Locating and Delivering patient charts, Assisting with medical release, Filing all charts and loose records, Ordering supplies and assisting supervisor needs, Managing employee time and PTO, Organizing special events and meetings, Mail room delivery and separation, Answering multi-line phones as well as data entry, Chart conversion through 3 new systems and relaying all meeting information out employees.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations
Education
Diploma - undefined
East Central Senior High
2002
Skills
- Medical Filing
- Registration Services
- HIPAA Compliance
- Patient Account Reviews
- Patient Health Information Access
- Appointment Scheduling
- Clinic Administration
- Coordinate Referrals
- Customer Service
- Prepare Reports
- Insurance Authorizations
- 50 WPM Typing Speed
Accomplishments
Pink Gem Recipient
Timeline
Saint Francis/Warren Clinic
01.2014 - Current
Patient Service Representative, Lead
Warren Clinic
10.2011 - Current
Patient Access Scheduler
Saint Francis Hospital
11.2008 - 09.2011
Medical Records, Lead
Warren Clinic
06.2004 - 03.2008
Diploma - undefined
East Central Senior High
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