Stacey Homan
Carrollton,TX
Summary
Innovative leader seeking a challenging position in Program or Product Management, Business Development, Sales, Sales Support, or Marketing. Excellent problem solving skills. Life cycle experience from product conception to end of product life. Offer 13 years experience in Telecommunications, 5 years experience in Storage, and 9 years experience in Services in varied positions predominantly dealing with both internal and external customer communication and relationships, channel engagements, sales, pre-sales and market intelligence. Experience working in product groups and services. Excellent communication and people skills intertwined with technical knowledge. Work well in a team environment. Have supported customers on site in Latin America, Europe, Africa, Asia, and North America.
Overview
33
33
years of professional experience
Work History
Service Sales Representative - Channel
Hewlett Packard Enterprise
09.2022 - Current
- Worked closely with both the distributor and partners to drive renewal sales and upsell activities to higher levels of service.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Program Manager
Hewlett Packard Enterprise
02.2017 - 09.2022
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Worked as core member of Pre-Sales yearly training event.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Built teams to address project goals and objectives for multiple projects.
- Devised creative solutions to critical customer and user needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Enagement Manager
Hewlett Packard Enterprise
11.2013 - 02.2017
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities and maintained schedules.
- Defined clear targets and objectives and communicated to other team members.
- Negotiated statement of work contracts and coordinated with legal from both companies
- Drove deal governance and pricing approvals for custom support opportunities for HPEs 1st as a service offering called Flex Capacity.
- Presented new Flex Capacity Solution in sales calls with business development and sales teams.
- Managed and motivated employees to be productive and engaged in work.
Sales Support Manager
Hewlett Packard Enterprise
05.2009 - 11.2013
- Drove sales of technical services through the newly acquired EDS Strategic Sales Center.
- Acted as main alliance partner between legacy HP and EDS an HP company. Provided education opportunities for both HP and EDS on learning each others products and processes.
- Worked with deal teams on multi-million dollar opportunities.
- Developed solutions to sales challenges and maximized business opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Service Segment Manager
Hewlett Packard
02.2007 - 04.2009
- Responsible for channel strategy for cross-TS Blades team and Storage entry level products
- Lead a team that crossed Storage, ISS, BCS, and SPO to develop a channel delivery strategy for support and installations
- Lead a team looking at channel attach and penetration for the SMB customer segment and product set
- Took a short term assignment to get the service readiness in order for XP software
- Lead a team that conducted a primary study on XP solution pricing and point of sale approach against our competitors, EMC and HDS
- Lead an effort to investigate competitive and market intelligence for storage services
- Participate on a competitive intelligence team
- Provide services competitive intelligence to SWD for inclusion in product collateral.
Product Services Manager
Hewlett Packard
01.2004 - 01.2007
- Product Service Manger of Data Protector (DP)/ Data Protector Express (DPX) software products
- Responsible for driving the service offerings and field readiness of all support, installation, and solution services
- Drove the vendor relationship with the DPX OEM for services
- Integrated the services message into the product collateral and marketing promotions
- Worked closely with the regions to drive channel engagement and customer satisfaction.
Program/Product Manager
Hewlett Packard
01.2002 - 01.2004
- Product Manger of Unified Service Creation and Control Platform
- Responsible for driving the roadmap and business case for a new service control product which is platform independent and positioned for the 3G/IMS market
- Member of the Linux task force and IMS core team and am responsible for making sure the product family is represented in these forums.
- Product Manager of the Telecom Service Creation Environment (TSCE)
- Developed roadmaps, managed the P&L and $2M Plan of Record, talked to customers and the field to incorporate enhancements to the product
- Presented product to prospective customers in support of the account team.
- Managed the program for reselling the Saritel PCK product
- Put together a core team to take a 3rd party application and turn it into an HP product
- Worked with the account team, Saritel, and internal teams including professional services and customer support.
Senior Test Engineer
Hewlett Packard
01.2001 - 01.2002
- Aiding in testing and lab configuration for the Prepay product.
- Leading the integration of a new Intelligent Peripheral with the Prepay application for use as an IVRU.
- Responsible for creating and directing migration to a new process for tracking problems and enhancements from detection through resolution.
Product Manager
Hewlett Packard
01.2000 - 01.2001
- Responsible for creating and maintaining the product roadmaps for a brand new mobile data product line
- Created pricing and got it entered into the system
- Supported account teams and business development in presenting new product to customers through presentations, written descriptions, and bid support in countries as varied as Argentina, Brazil, Denmark, France, England, Canada and the US
- Collaborated with system architects to define the scope and features of the new product
- Presented RFP responses to customers and evaluated what customer requirements were not yet met
- Wrote product objectives documents and product descriptions and feature requirement specifications
- Evaluated potential 3rd party vendors for inclusion in product line.
Technical Support Analyst
Hewlett Packard
01.1997 - 01.2000
- Provided 24x7 2nd and 3rd level technical support for the Tandem Telecom SCP, HLR, and Prepay products
- Support was provided over the phone or on the customer site in emergency cases
- Support was provided on site in the U.S., Mexico, Brazil, Israel, South Africa, Denmark, England, and Ireland
- Performed on site initial installations and system upgrades
- Assisted in system testing in house and acceptance testing on site
- Taught customer classes on the SCP and HLR products
- Wrote call-in and escalation procedures for departments technical support staff.
Development Customer Interface Engineer
DSC Communications Corporation
01.1994 - 01.1997
- Responsible for problem screening, assignment, tracking, and status reporting to the customer
- Developed and performed marketing demonstrations for prospective customers
- Planned, wrote, monitored, and executed customer acceptance tests, installs and demonstrations both in house and at customer sites in the U.S
- And Italy
- Developed and taught database classes to customers.
System and Integration Test Engineer
DSC Communications Corporation
01.1992 - 01.1994
- Developed, wrote, and executed integration tests internal to the switching system as well as between the switching and transmission systems for a broadband and Video on Demand (VOD) network.
Configuration Management Engineer
DSC Communications Corporation
01.1991 - 01.1992
- Built and verified software loads for both internal and external customers
- Wrote end customer documentation
- Captured and presented problem report metrics.
Education
BSEE -
Tufts University
Sommerville, MassachusettsSkills
- Program Promotion
- Consultative Selling Techniques
- Solving Customer Concerns
- Effective Customer Communication
- Strategic Networking
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Process Improvement
Additional Information
Graduate and Member of North Texas Leadership Development program Core team
References Available
True
Technical Summary
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Front Page
- Visio
- Sales Force
Timeline
Service Sales Representative - Channel
Hewlett Packard Enterprise
09.2022 - Current
Program Manager
Hewlett Packard Enterprise
02.2017 - 09.2022
Enagement Manager
Hewlett Packard Enterprise
11.2013 - 02.2017
Sales Support Manager
Hewlett Packard Enterprise
05.2009 - 11.2013
Service Segment Manager
Hewlett Packard
02.2007 - 04.2009
Product Services Manager
Hewlett Packard
01.2004 - 01.2007
Program/Product Manager
Hewlett Packard
01.2002 - 01.2004
Senior Test Engineer
Hewlett Packard
01.2001 - 01.2002
Product Manager
Hewlett Packard
01.2000 - 01.2001
Technical Support Analyst
Hewlett Packard
01.1997 - 01.2000
Development Customer Interface Engineer
DSC Communications Corporation
01.1994 - 01.1997
System and Integration Test Engineer
DSC Communications Corporation
01.1992 - 01.1994
Configuration Management Engineer
DSC Communications Corporation
01.1991 - 01.1992
BSEE -
Tufts University
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