Stacey House
Davenport,FL
Summary
Experienced professional with over 15 years of expertise in scheduling, staff training, protocol development, and process improvements. Resourceful and adaptable, dedicated to building strong teams and fostering employee engagement. Skilled in customer relationship management, time management, and conflict resolution. Seeking to leverage skills and experience into an assistant or operations role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
7-Eleven
02.2022 - Current
- Responsible for the day-to-day operations of the store, which includes supervising employees, handling customer concerns, merchandising, and maintaining overall operations of the store
- Responsible for the store's finances, and controllable components such as ordering inventory from different vendors and processing payments
- Maintaining monthly budgets and employees payroll through ADP
Dental Receptionist-Front Desk
Eastern Pines Dental
09.2019 - 05.2021
- Maintained master calendar and scheduled new appointments based on provider availability
- Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy
- Helped with addressing employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Scheduled cleanings and dental appointments for patients using Dentrix, Cloud9 and Softdent
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Communicated and coordinated with multiple departments to achieve top results
- Processed insurance billings for patient services
- Treatment coordination
- Responsible for insurance verifications and accurate communications to staff and patients regarding the insurance coverage
- Ensured insurance related duties are completed in a timely and accurate manner to ensure excellent patient relations and financial success for the Practice
- Assisted designated office team members with appropriate payment and insurance processes
Supervisor
COBBE FAMILY DENTAL AND ORTHODONTICS
01.2014 - 07.2020
- Maintained master calendar and scheduled new appointments based on provider availability
- Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Determined efficient work schedules for team to keep project moving and each shift properly staffed
- Scheduled cleanings and dental appointments for patients using Dentrix, Cloud9 and Softdent
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Communicated and coordinated with multiple departments to achieve top results
- Processed insurance billings for patient services
- Responsible for insurance verifications and accurate communications to staff and patients regarding the insurance coverage
- Ensured insurance related duties are completed in a timely and accurate manner to ensure excellent patient relations and financial success for the Practice
- Managed and assisted designated office team members with appropriate payment and insurance processes
Shift Manager
LITTLE GREEK RESTAURANT
11.2013 - 07.2014
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Organized schedules, workflows and shift coverage to meet expected business demands
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
Manager
SONIC DRIVE RESTAURANT
08.2010 - 04.2013
- Managed job performance of employees Maintained efficiency and productivity of the operations of the restaurant
- Managed day-to-day operations, including supervision and assignment delegation for team members
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use
Education
BACHELOR OF APPLIED ARTS AND SCIENCE - CRIMINAL JUSTICE
North Carolina A & T State University
Greensboro, NC12.2010
Skills
- Strong communication skills
- Excellent multi-tasker
- Personnel management
- Customer Relationship Management
- Dentrix
- Restaurant Management
- Office Management
- Training & Development
- Litigation
- Legal drafting
- Microsoft Excel
- Organizational skills
Certification
Certified Specimen Collector
Timeline
Store Manager
7-Eleven
02.2022 - Current
Dental Receptionist-Front Desk
Eastern Pines Dental
09.2019 - 05.2021
Supervisor
COBBE FAMILY DENTAL AND ORTHODONTICS
01.2014 - 07.2020
Shift Manager
LITTLE GREEK RESTAURANT
11.2013 - 07.2014
Manager
SONIC DRIVE RESTAURANT
08.2010 - 04.2013
Certified Specimen Collector
BACHELOR OF APPLIED ARTS AND SCIENCE - CRIMINAL JUSTICE
North Carolina A & T State University
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