Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Experience
Timeline
Generic

Stacey Huyck

Brandon,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Sales Support Representative 2

Humana
08.2021 - Current
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Assisted Medicare Insurance Agent's with Medicare Advantage, Medicare Supplement, Dental, Vision, Commissions, Enrollment, Medicaid/LIS verification with prospective members.
  • Assisted with Floor Support to resolve escalated issues with enrollments.
  • Participated in Campaigns to promote education to Sales Agents.
  • Maintained quality and assurance of 98.00% and higher.
  • Managed daily duties independently by submitting escalation tickets for AOR/ Humana Error for the sales team as required, effectively anticipating and meeting day-to-day operational needs.
  • Employee of the month several times.
  • Made Wall of Fame for Medicare Supplement in 2023.
  • Handled 7,183 inbound/outbound calls for 2023.

Tier 2 Supervisor Remote

Titan Technologies
03.2021 - 06.2021
  • Effectively managed high-volume of inbound and outbound customer calls.
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided support to agents with multiple chats and answered all escalated supervisor calls.
  • Sent escalated IMR tickets and emails to resolve and correct issues on unemployment claims.
  • Track and document all inquiries using applicable systems.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Call Center Specialist Remote

KForce
04.2020 - 03.2021
  • Effectively managed high-volume of inbound and outbound customer calls.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Helped company attain the highest customer service ratings (as determined by external auditors) —earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

CEO

A Plus Quality Cleaning, Inc
03.2006 - 07.2020
  • Oversee business budget planning and administration, accounting functions, purchasing and payroll to handle financial needs.
  • Handles appointment scheduling, supply orders and billing.
  • Provide exceptional service to all customers in need of commercial and residential cleaning.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Certificate - Phlebotomy

Clinical Solutions
Fort Lauderdale, FL
2018

High School Diploma -

Brandon High School
Brandon, FL
2000

Skills

  • Outstanding verbal and written communication
  • Training and mentoring
  • Proactive Self-Starter
  • Problem-solving skills
  • Call Volume and Quality Metrics
  • Data Entry and Maintenance
  • Patient and Empathetic
  • Advanced computer skills including proficiency and multi-tasking with browsers, search engines and operating systems; VPN and VDI
  • Microsoft Office Suite, Excel, Service Now, SharePoint, PowerPoint and Incontact
  • Operating medical systems and programs
  • Consultative Sales Techniques

Accomplishments

Woman owned business of 17 years.


Became the lead “go-to” person for new reps and particularly challenging calls as one of the company's mentors and trainers of both new and established employees.

Additional Experience

Nurses Aide- Park Club of Brandon

Home Health Aide- HealthCare Specialties

Medical Receptionist- Brandon Orthopedic Associates

Medical Receptionist- Parsons Medical Center

Medical Receptionist- Brandon Eye Associates

Timeline

Sales Support Representative 2

Humana
08.2021 - Current

Tier 2 Supervisor Remote

Titan Technologies
03.2021 - 06.2021

Call Center Specialist Remote

KForce
04.2020 - 03.2021

CEO

A Plus Quality Cleaning, Inc
03.2006 - 07.2020

Certificate - Phlebotomy

Clinical Solutions

High School Diploma -

Brandon High School

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Stacey Huyck